Bought a vehicle from them in April, loud knock when we started it, call and brought it in and wanted an oil change too, after a few day we called, got some lame excuse, long story short 5 days later we were told it was a defective fuel pump, it would be done in a few days,then came the day it was done we looked at our car and it looked like someone drove it down a 50 mile dirt road. We payed for the oil change and went home.
As we are putting our shopping bags in the back, all these bolts came rolling out as we opened the tailgate and there sits our under carriage from under our hood.... WHAT, for one why would they need to take that off to replace a fuel pump? And why was it not put back on?
With further investigation a oil change comes with a hand wash...
After many calls and emails, we brought it back to have the piece put back on, when my husband got there he was not treated real well and they wondered why he was back???
Thinking this situation over and may need to find another Kis dealer to deal with!!!!
Really wondering if we just made a big mistake