Recently I purchased a new RAV4 GXL pearl white and I noticed a small dent in the rear door (no paint scratches) which I think wascaused by another car door slamming into my RAV4 door in the parking are. I was very much upset to see the dent in a brand new car and I approached couple of toyota authorised body repair shops and they quoted exorbitant amount. I also found that Preston Toyota has a in house Body shop attached to the service area. I emailed Parvez (bodyshop manager) providing the details about the dent and asked him if they can organise to fix the same.
Parvez asked me to drop by so that he can see the dent before quoting the cost and time involved to fix it. I called Parvez on Friday around 4.30pm and asked him if he had time to look into the dent and provide some details around the time and cost involved to fix the same. He asked me to come over and by the time I reached Preston Toyota it was 4.51 pm and 5 pm was the closing time. Parvez waited for me and I was lucky enough to meet him. The dent person who was very helpful and customer oriented was heading home and Parvez asked him whether he can fix it on Monday. Instead of pusing it to Monday, he got off his car and looked at my car and said he can fix the dent within 10 mins without the need to paint the doors. I decided to come on Monday to get it fixed but these guys said we can fix it today if I can wait for 10 mins. I dont know how to react and I felt more relieved. The charges were way below compared to the quote provided by other repairers and got everything fixed within minutes. There was no sign of any dent on the door after it was fixed.
Parvez and the dent repairer were very much customer focussed and were keen to get this resolved for me. Preston Toyota have demonstrated their excellent customer service skils. I would definitely recommend all the toyota car owners to visit Preston Body Shop for any dent or repairs.
Thanks again to Mohamed Parvez and Alex, you are a great asset to Preston Toyota.
The used car salesman we dealt with was Nick Livaditis and he was great. He was incredibly personable, patient and not at all pushy. We received the used car in incredibly good condition, the detail they did was fabulous (I know this because we test drove the car when it was new to the yard and before it had been detailed). There was a full tank of petrol when we picked the car up. Very happy with the experience overall.
Amazing dealership nick found me the perfect car for the best price. I had issues with my external finance and rob from their finance team was able to get my finance done on a Saturday and get the approval within hours. Nick went above and beyond to get the car ready for me to pick up hat very day after struggling with my external company for a week.
Could not rate these guys any higher. Would not buy my car anywhere else.
If I could give this negative rating I would! We have gone to Toyota Preston for our car problem in the past and the previous service manager was lovely. This time my dad noticed the engine light was flashing on the dash board so brought our Aurion in. We noted that the service manager and the whole team has changed. We were looked after by Joe Lim. We left our car there overnight and returned the next day. Was told that absolutely nothing was wrong, only a connection lead was loose hence the light on the dashboard was flashing. Charged us $390 in total for a check up, did not even change the connection lead. When we asked why was there such a huge fee, we were told by Joe that they spent >2 hours dissembling the car to figure out the problem (with no signs of dissembling noticed), and when we asked to speak to the service manager, the manager then changed the story to say that the $390 was because they used the computer test to figure out the problem (I thought computer testing was standard????). How can this cost more than a premium car service? When they not only identified a minor problem (probably took them few minutes) and did not even replace the lead, only tightened it back on again??
This is an absolute disgrace! And I am very disappointed that this is the representation of the face of Toyota. We will not be going to this centre ever again and we will not recommend our friends to attend either.