near Chesapeake Virginia
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My family have been customers of Priority Toyota for over ten years and purchased four vehicles from here. We never experienced any major problems until our recent purchase of a certified used vehicle. The dealership never disclosed any information about major mechanical failures. However, it turns out the vehicle is defective but is covered under the manufactures warranty and also a purchased dealership warranty. Priority is refusing to correct the issues. I have scheduled multiple appointments with Priority Toyota and referred to Priority Chevy but I was refused service at both locations. I have been fighting all of these issues since the point of sale, which I was confident would be resolved properly. But unfortunately they're not resolved.
I made yet another pointless attempt at a resolution on Jan 26, 2018. A sales manager ask to drive the vehicle which, I agreed. He literally drove it extremely reckless, accelerating my tachometer to the maximum, endangering not only himself but me and my passengers. He was speeding excessively 75 MPH in a 55 MPH zone (which is an automatic felony) Removing both hands from the wheel at 75 mph while texting and using the phone without handsfree. He caused damage to my engine. It's running poorly, it's louder, it has a knock or lifter noise. None of this was nessacery to test the vehicle's suspension or steering.
Please be overcautious here. I recommend recording and documenting every single interaction. I regretfully paid $43,000 for this experience.
CJ, we at Priority Toyota Chesapeake would like to personally thank you for all the patience you have had throughout all this. We deeply apologize that you are unhappy with your purchase, and for any interaction with members of our staff that you feel were less then professional. As for issues you have mentioned with regards to the test drive with one of our sales consultants, we appreciate you bringing this to our attention, and an internal review of the matter will be conducted as your safety is of our utmost concern.
Great experience! Up front and honest about everything!
The easiest car buying experience ever.
I spoke to Hip (sales) and inquired Tacoma truck on display inside that was listed on internet last week. After letting Hip (sales) know that I am interested on the truck on display listed for $36852 listed on internet..schedule test drive this weekend then suddenly the price was change to $44099. I bought 5 vehicles in this dealership in the past. The 6th vehicle I bought in another Toyota dealer because this dealer didn’t treat me as value customer. I given this dealer another
chance but failed me again. I will not be going to this dealer ever again. I will be informing my family and friends to do the same.
Great experience, everything was great!
Thank you for choosing Priority Toyota for your new vehicle, Kristina! We are thrilled to hear that your experience was a great one and we look forward to serving you again in the future. Have a great week!
Thank you so so much to John Throckmorton and Ron! John was excellent through this whole car buying process. First big purchase but he definitely made it less stressful and fun. Love my Toyota RAV4 XLE AWD and really love his dealership! Can't go wrong with a Toyota :grinning:
Congratulations on your new RAV4 and thank you taking the time to share your experience. It's great to hear that John and our team made this milestone purchase and excellent one. Welcome to the family; we look forward to serving you again in the future.
My family's experience here was very amazing; the service was very quick and our salesperson was very attentive.
Congratulations on your new vehicle, Sydney and thank you for choosing Priority Toyota for your vehicle needs. It's great to hear that Linward and our team made your experience timely and professional. Welcome to the Priority Toyota family!
Excellent customer service! The coordination between the service center, salesman, and finance was like a well oiled machine. I found myself in a last minute predicament and they worked together to ensure I was well taken care of! Highly recommended! Thank you Miranda, Linwood, Tiffany and Richard. You guys made this a great experience! Toyota customer for life!
Congratulations on your new Toyota Tundra! What an amazing truck; you will absolutely love it. Thank you for taking the time to share your experience. It's wonderful to hear that our teams in both service and sales were able to help find a great vehicle. Thank you for being part of the Priority Toyota family.
Great day John t was the best, very knowledgeable. Great experience today. No pressure
Thank you for your feedback, Donald, and welcome to the Priority Toyota family. We'd like to congratulate you on your new truck, and are thrilled to hear that John made the experience a great one. Have a great weekend.
Aaron Rainey !!! Superb Customer Service !!!!
Thank you for sharing your wonderful feedback about our service department. We are thrilled to hear that Aaron has provided you with excellent customer service. Thank you for choosing Priority Toyota.
Priority Toyota Chesapeake Links