Hello Vehicle Shoppers. I normally am reluctant to leave reviews since they are so subjective, but after the course of action that has occurred within the last 5 days, I just had to do it, so sit back and let me tell you my story.
Saturday afternoon I was involved in an accident. My 2005 Chrysler PT Cruiser was in perfect condition with only 58250 miles. I thoroughly enjoyed the car and had high hopes that the auto body shop would be able to repair it. Fast forward to Monday and I find myself on the phone with my GEICO claims adjuster. He informs me that since the frame has been bent, the car is considered totaled! Several hours pass by and the GEICO claims adjuster calls me again. He informs me that they have a check for me and my claim is completed. He further asks when I would like to come up to Priority Auto Body Shop to remove my gear from the car. I advise him I will be there within the hour. I never expected this to happen so quickly. GEICO is definitely on top of their game and I highly recommend them. I have been with them since the 1990's and this is my first claim, hopefully my last, but they are true professionals! So I arrive at Priority Auto West End and proceed to the Auto Body shop and meet my claims adjuster. He hands me my key so I can retrieve my belongings from the car and the check. After I retrieve my belongings, I return the key and notice that Priority West End is also a HUGE/Major dealership. I start to walk the lot and Seth approaches and introduces himself to me. He asks if he can be of assistance and I inform him of my goal: 1) Low Mileage, 2) Certain price point, 3) Defined monthly payments and that I am seeking a Jeep Wrangler. Seth relays this information to his manager, Chris, who starts looking for my vehicle choice. While I am walking the lot however, I come across several vehicles that catch my eye and check them out. This entire time, there is absolutely NO pressure. Seth is there, but in a position of "What can I do for YOU", rather than the anticipated high pressure salesman (A welcome relief and breath of fresh air). So as I am walking across the front of the lot, I notice a 2010 Nissan Xterra, which is just gorgeous! This vehicle was just marked down and meets and exceeds all of my requirements. Seth and I go out for a Test Drive and the deal is locked, this is the vehicle for me. My only remaining questions are; 1) An extended warranty, 2) What would be my financed %. So Seth escorts me inside the showroom, where I sit down with Seth and Chris. It was at this point I thought the pressure may start, but it did not. I did not even need to complete any of the paperwork, they filled out all of the documents, I just had to review them and sign off on them. So Chris says, "Why don't you go grab some lunch and Seth will call you in an hour with an update", I agree. One hour later (exactly), Seth calls me and states that Chris has some options happening, but is trying to secure me the best finance rate. Seth states he will call me back in 30 minutes with an update. So while I'm out enjoying lunch, those guys were back at the dealership working hard for my business. Seth calls me a 2nd time, well within the 30 minutes he previously stated. The deal is locked and completed, meaning they were able to get me everything I had asked for and more. See this dealership offers some nice incentives; Free Oil Changes and Free State Inspections for as long as you own the vehicle. They also guarantee the engine as long as you keep up on all of the scheduled maintenance. It also comes with a Free CarFax report (which is very informative and a must have when buying a used vehicle). So on top of the vehicle, I also am receiving the following option upgrades (at my request to be added into the contract): 1) Extended Bumper to Bumper Platinum Warranty (They offer 3 different versions) – 5 years or 60,000 miles, 2) Auto Butler Premier Pain Protection II – 5 years with resealant applications applied every 6 months (Completed by the Dealership). I return to the dealership and sit down with Chris and Seth. They inform me of all of the particulars and Chris presents me with the paperwork and thoroughly covers all of them. These guys are top notch and answer every question and in “Laymen’s Terms”. While Chris and I are going over the paperwork, Seth is getting my vehicle detailed and in perfect condition. An hour or so later and the deal is wrapped up. These guys are true professionals in every sense of the word.
The bottom line and the end of my story is this; if you want a new or used car, want to be treated with respect, deal with professional staff and have a sound relationship with an Auto Dealer that is on top of their game (Since they meet or exceed all of the above), then proceed to the Priority Auto West End dealership. Everyone here is a professional, but hey, ask for Seth or Chris and tell them that Gunny sent you. They will not only take care of you that day, but for the life of your car, and to be honest, isn’t that what you want and expect? I did and they delivered. It was the smoothest and best purchase I have ever had with a dealership and I’m a 57 year old retired US Marine. Good luck folks, but honestly, if you go here, you won’t need the luck! Semper Fidelis