Priority Toyota Richmond

2000 Walthall Center Drive
Chester VA 23831

Inventory: NewUsed
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4.8 rating of Priority Toyota Richmond
4.8 out of 5

95% Recommended

Based on 702 Sales and 10 Service Reviews

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Ratings 4.8
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1 Star Rating
Overall Experience
Do not believe anything the salesman tell you. They are Crooks and they get over on innocent people.
Williamsburg, VA
5 Star Rating
Overall Experience
I was treated with great courtesy and professionalism by Michael Stith at the service desk, and the mechanic that performed the work. I love my neighborhood Toyota dealership, and the people that work here.
Hopewell, VA
5 Star Rating
Overall Experience
Had a very good experience, explained my situation for buying a new vehicle. They worked with what I had and was able to get me in a new car.
Mark and Islam are to be commended for taking good care of me and my needs. My Mom has bought 4 cars from Priority and brought me there.
Church Road, VA
5 Star Rating
Overall Experience
THE BEST CAR DEALERSHIP EVER!!!! Everyone in there were very friendly. The environment was really welcoming. They made my first car buying experience worth while!! I love my sale report Angela Shaw, Finance Manager Nabeel Rahman & Manager Juan Roman!!! Angela was very supportive and help me out so much. I really do appreciate everything she has done. She really do care about her customers! I am so bless that she was my sale representative, I couldn't have ask for anyone better. She was the Bomb.com!! Nabeel Rahman was very helpful also. Good conversation with him and he very nice. A wonderful financial manager at it best!!! Last but not least Juan!! Even thought I havent spoken to him directly he came through for me. Gave me a price that I could work with without damaging my pockets! So thank you so much to all three of you!!! I appreciate all the help and support you have given me as a new car buyer!!! A huge momument in life that you all made possible. Thank you thank you thank you!!!!!!!!
Hopewell, VA
1 Star Rating
Overall Experience
I went into the dealership on April 20, 2017 due to bankruptcy they told me the only option was a Kia optima 2015. For starters they bought the vehicle out for me to test drive. it was filthy. they made me feel from 8 am until 8:45 pm due to my ch 7 bankruptcy they were my only option. They treated me As poor as my credit. I'm paying $5000 extra with a25% interest rate. For a Kia. $410 a month. The car has severe Maintence issues. They sold me an employees car (A LEMON :lemon:). The finance dept bullied me into getting this car and now I'm stuck with it. Thank gold star service members eldwin burgess. Maybe if my name was Becky I would have receive better service and vehicle. BBB will be hearing regarding the lemon you all sold me and how I was bullied due to credit issues and recent bankruptcy.
Richmond, VA
5 Star Rating
Overall Experience
Went on a whim back at the end of January to just look at a 4Runner. Never did we think that we would be walking out that night with a brand new one. Our salesman Guy was amazing. Between him, the sales manager, our financing guy and well just about everyone, we couldn't have asked for a better experience. We are actually currently looking at purchasing a Tacoma because of everything they did to ensure we got what we wanted and then some.
Richmond, VA
1 Star Rating
Overall Experience
I had the worst experience I have ever had at a dealership here this weekend. This would have been my very first time purchasing a brand new vehicle, but instead I left nearly in tears and without a new SUV. When I could actually get someone to speak to me (and not to my husband) they were rude and condescending. Despite the prior conversations we had (and proof in writing), they tried to sell me a vehicle that was not at all what had been agreed upon and at a higher price. Then, they had the audacity to act as though they were doing me a favor by offering it to me at the increased price. Then, after I left I was followed to my vehicle and immediately called not once but four times. Not only will I never go back to this dealership, but I will tell anyone who will listen that I will gladly pay more money at another one to actually get what I am asking for and treated fairly.
Glen Allen, VA
1 Star Rating
Overall Experience
I went it to get my cars' 90k Maintenance service on Friday 5/05/17, everything seemed great at drop off. Staff was very friendly and smiling. However when I went to pick my car up, I noticed some damage to my front passenger side of the car. A wide, long scrape across my bumper and grill. I told Kyle (the service guy) and he came out easy and looked at it, stated it was not notated on the inspection sheet and said he was going to get his manager. I think was Craig. When the manager came out he off the bat accused me of doing it. I was floored. He acted as if I was trying to get one over on them. I was insulted that no matter what I said he insisted that I ran my car off the road. I honestly just wanted a fair resolution. I was shocked that a manager at a Toyota Dealership would accuse a customer so bluntly and ugly. I choose to take my car to a Toyota Dealership because I trusted the name and believed the service would be a great and trustworthy experience.
#totally left feeling like a criminal after the manager was done even though I did not do it.
King George, VA
1 Star Rating
Overall Experience
The worst car buying experience I have ever had. I was contacted by the dealership because they wanted to buy my truck. Great! I needed to have more room than an access cab had to offer. I ended up buying a newer vehicle for the price I wanted it at. The sticker said I had remote start but the vehicle actually did not have remote start and they did not put one in even though it was falsely advertised. I tried called to talk about the matter and was given the run around on multiple occasions.

The currently problems is that they still have not paid my truck off and its been almost a month. I had to make a payment on the truck I do not even own anymore and haven't had for the month. I am getting the run around once again. I just want to know where the check is and if it got mailed out to my financial institute. I called my financial institute and they have heard absolutely nothing from the dealership. I am currently stuck with two vehicle payments.

I do not recommend Priority Toyota in Richmond to anyone. I have been lied to on more than one occasion by their salesman.

I just want the issue resolved and I am getting nowhere with them.
Hopewell, VA
This is Juan Roman the General Manager at Priority Toyota. I read your email. I'm sorry to hear what happen. Please contact me at juan.roman@priorityrva.com to resolve your issue
April 19th
5 Star Rating
Overall Experience
Ok we got our owners manual in the mail today. Thank you.
Murfreesboro, NC