Priority Toyota Richmond

2000 Walthall Center Drive
Chester, VA 23831

Inventory: NewUsed
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4.8 rating of Priority Toyota Richmond
4.8 out of 5

95% Recommended

Based on 707 Sales and 14 Service Reviews

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Ratings 4.8
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5 Star Rating
Overall Experience
Mark Smalls was the best. He gave me the overall car experience and was able to give me great detail and explanation on my new vehicle.
Capron, VA
Shaquasia, we hope your new car is everything you wanted and more! Don't forget about your priorities for life!
April 3rd
1 Star Rating
Overall Experience
I bought a a 2012 Ford Escape back in November 2017 I went to DMV today to take a girlfriends of mine to get road tested. I didn't have the registration so the girl at DMV said for 2 dollars I can print one out for you. Gave her my drivers license she said ma'am I don't have that make and model registered to you. Can you go get me your plate number wenfvout got the plate number she said ma'am I don't have a plate registered for you. Can you go out and get me the vin number went back out got the vin # ma'am that car is not in your name it's under someone else's. I'm like what. I paid cash for that vehicle and been paying insurance. With that went to priority Toyota saw a manager Steele. Told him the story how I have been riding around for 5 months in a vehicle that I paid 699 dollars for a processing fee and it never was processed I want the processing fee back and the paperwork and I will go to DMV. Steele apologized and had me wait in the waiting area 45 minutes later he came back with a regististration dared back in December and paperwork not was not signed. I sighed all the original paperwork. He said here it is. I said it was not processed with DMV. The lady that I sat with that typed the paperwork out stated that she had just moved and been out drinking didn't go to bed till 4 am. I explained DMV does not have any paperwork I would like my processing fee back and I will take it. He said we did process it. I'll have to check back on Monday when the finance people are here once again I reminded him I paid cash in full. He said I will have to wait till Monday. So bottom line is im still riding around with an unregistered vehicle and a vehicle that is not on my name for 5 months. Also Steele informed that it could take up to 3 months for it to go through I quickly reminded him it's been 5 months and that I used to work at a dealership with that he shut up and walked away. I'm calling 12 on my side
Hopewell, VA
5 Star Rating
Overall Experience
This morning I had a 730 appointment for a 15k service and state inspection. The service advisor (Phil) said I should be out by 850. When I checked in there was not a state inspector there so I was thinking I would be there longer. At 844 my tech (Chris) walked in with my keys and paperwork. I was very impressed on how timely they were. All of the service advisors were very friendly and spoke as well as all of the techs walking thru the waiting area. I have always had a very pleasant experience with Priorty Toyota but this morning was great. I would not take my car anywhere else. Glad I chose to buy a Toyota.
Petersburg, VA
Tracie, thank you for sharing your service experience! We are so happy to have you i Priority Toyota family!
April 3rd
5 Star Rating
Overall Experience
Assistant Service Manager, Michael Stith, provided outstanding service on 1/19/2018.
Thank you Sharon! We are happy to hear that Michael was able to exceed your expectations.
March 1st
4 Star Rating
Overall Experience
Thurman is great! He helped me all throughout, from the first day I inquired in 2015, to negotiations, to closing the deal. I just texted/emailed Thurman what I can afford and the car that I like and he worked it out for me. He still promptly responds to my post-lease/sale questions. He made me feel I am important.
Richmond, VA
Isabel, thank you for your kind review! We are pleased to hear that Thurman was able to navigate a smooth experience for you!
March 1st
5 Star Rating
Overall Experience
Priority Toyota staff were very helpful and Shannon Roberson was a very knowledgeable and helpful salesperson!
Richmond, VA
5 Star Rating
Overall Experience
I love Priority Toyota especially dealing with the service department where my service advisor Michael Stith was very pleasant and friendly. He immediately helped me with my RAV4 services and offered additional information to ensure my vehicle was in top shape.
Richmond, VA
5 Star Rating
Overall Experience
Michael Stith provided excellent customer service and I had a great experience with the service department! I love my free oil changes with Priorities for Life!
Richmond, VA
5 Star Rating
Overall Experience
Amazing service and such a friendly salesperson
Richmond, VA
1 Star Rating
Overall Experience
Do not believe anything the salesman tell you. They are Crooks and they get over on innocent people.
Williamsburg, VA