Priority Volkswagen

16300 Priority Way
Chester, VA 23831

Inventory: NewUsed
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4.9 rating of Priority Volkswagen
4.9 out of 5

94% Recommended

Based on 293 Sales and 6 Service Reviews

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Team Member

Star of the Week

DA Davenport

DA's customers loved their experience. Find out why.

Ratings 4.9
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5 Star Rating
Overall Experience
Had a wonderful experience with Andy! Superior service and very knowledgeable. Thanks Andy and Priority VW!
Point Of Rocks, MD Assisted by Andy Hook
5 Star Rating
Overall Experience
I found Priority VW via Truecar. When they contacted me, I told them I’d rather do business with a dealer closer to home (they’re about 2 hours away from me). Mason then asked if I’d be willing to make the drive for the right price and offered to send me a quote for the car I was looking for with no pressure. When the quote came in, it was unbeatable. When I got in touch with Mason to work out logistics for picking up the car. Mason made this process easy by offering to deliver the car to my driveway. Mason could not have made the process any easier.
They offered a great price and provided great service including locating the exact car I was looking for and then delivering it to my driveway 2 hours away. I will definitely remember them the best time I need a car.
Lynchburg, VA
Thank you for sharing your wonderful experience with our team member, Mason! We we're happy to help and hope to work with you again in the future, John!
May 23rd
5 Star Rating
Overall Experience
We are very happy with our 2nd experience with Priority Volkswagon! Thank you!
Assisted by Ron Norris
We look forward to working with you and your vehicle again, Slater!
May 21st
5 Star Rating
Overall Experience
Everyone was very professional and courteous. I would definitely recommend Priority.
Fort Lee, VA Assisted by Ron Norris
Thank you for your recommendation, Jessica! It means a lot.
May 21st
1 Star Rating
Overall Experience
I don't even want to give this a 1 star review! I went through a pre approval process to see if I would get approved prior to my credit getting dinged for hard inquiries. Once that process was completed, I went and looked at the cars for sale online. Found a 2018 Jetta for $15k, was interested in looking at it. The sales team called and said I was pre approved, but would not tell me how much I was pre approved for, then asked what I was willing to pay. I told them I am not sure, this is my first vehicle purchase and I am not exactly sure what type of vehicle I truly wanted. But stated I would like to come and see them and possible test drive a few to see how they feel. Stated I was interested in the Jetta and he told me that they didn't have many but would be getting a new shipment within this week. I printed the internet price out and told Josh we would see him soon, long story short, we get up to the dealership, I do NOT like being bombarded by sales people so I drove around looking at the cars and found the Jetta. I like to look at the vehicles privately to be honest, instead of listening to a bunch of sales bull before I even know if I really like the vehicle...I pulled my phone out, looked up the internet price again, and they upped the price by $2500! That was it for me, got in the car and left. Fast forward, Josh from Priority Volkswagen called me back to see what time I would be expected and I told him of my findings, that I was no longer interested in doing business with this company. I ended the call only to have the "internet manager", Christian or Chris, I believe he said, and told him thanks for calling but I was no longer interested in a vehicle at this location. No sooner than I hung up the phone, did I get every sales call and about 50 plus, text messages, from every dealership in the United States, saying they were calling in reference to my inquiry. I assure you, no such inquiry was ever made anywhere else! These company's stated they were calling in reference to a "true car" inquiry. News to me! I have now learned, (from two of the "inquires calling me) (Priority Toyota and Colonial Kia) that this dealership is newly owned by another company that deals with True Car internet sales. Ahhhh Haaa! These sharks sold my info, because I chose to take my business elsewhere after they were caught with their pants down! WOW! Buyer Beware! Shady Shady folks work here!
Hopewell, VA
Hello Trevor, We greatly appreciate the time you have taken to bring your experience to our full attention. We are truly sorry that the price was upped on our website $2,500 after your initial findings, as well as the false information that you were given. After forwarding your review to management to learn more about your time with us, we would like to know the stock number for the vehicle that you are referencing. It will be on the sheet you printed out originally. We hold a history log on all vehicles that note price change. Currently, we have two 2018 Jettas on our lot - both at a discounted price. One new one listed at $18,545, and the used as $14,898. On the opposite hand, we do not have a team member at this location by the name of Chris or Christian. Also, we have no idea why "True Car" would be giving you this false information. We do not sell our customer's information under any circumstance, nor make money off of this business. Please know that our customers will always be our number one priority and we want nothing but the absolute best for them and their choice of vehicle. With that being said, please contact our General Manager, Chad Kranz directly at chad.kranz@priorityrva.com with the above information, so we are able to come to a positive understanding, as well as resolution! We look forward to hearing from you, Priority Volkswagen
May 21st
5 Star Rating
Overall Experience
The buying process with Priority Volkswagen was truly a pleasant experience. I will definitely return if I ever need to purchase another vehicle. Ron and Mason were amazing in helping me with the purchase!
Richmond, VA Assisted by Ron Norris
We always want the absolute best for our customer's and their vehicles, Jasmine! We are thrilled to know that your time with us was 5-stars!
May 21st
5 Star Rating
Overall Experience
Excellent service and a great price for my new car. Ron was fantastic in helping me get the car I wanted. Well worth driving from out of state!
Chapel Hill, NC Assisted by Ron Norris
Thank you for entrusting your car buying needs with us, Matt! Welcome to the Priority family!
May 21st
5 Star Rating
Overall Experience
The sales team ensured I knew about all the options of vehicles I was interested in. The sales team was able to answer all questions I had of the various models of cars there. Great attitudes of the staff and great to purchase a car from.
South Hill, VA
Thank you for sharing, Amy! Here at Priority Volkswagen, we pride our team on their knowledge of the vehicle's on our lot and ensuring that our customer's know all of their options. We we're happy to assist you!
May 21st
5 Star Rating
Overall Experience
I’m very pleased and satisfied with the service they had provided me today and throughout the past years. I’m a Volkswagen fanatic I just love VW.
Assisted by Ron Norris
Thank you so much for your loyalty over the years, Robert!
May 21st
5 Star Rating
Overall Experience
I was in and out in about 2 hours.
Chesterfield, VA Assisted by Ron Norris
We are so happy to hear that we were able to service you in a timely manner. Here at Priority Volkswagen we always want the absolute best for our customers, Christina!
May 21st