The sales representatives at this dealership are absolutely amazing. My family and I drove up to this dealer from San Diego and met with Edgar. He was very nice, took us on test drives, answered lots of questions, and didn't make us feel pressured. We left for lunch and when we came back we were met my Eric. Eric is extremely nice and helpful and ended up showing me the car I eventually bought. Eric knows how to take care of his customers. Unfortunately due to a negative experience with the Assistant Sales Manager we went home empty handed. After a few days we noticed the car's price was coming down and we contacted the dealer. We set up a deal and headed back up to LA to buy the car. Edgar and Eric both helped us and the experience was pleasurable and easy. Once it was time to pay and sign paperwork we met AJ, and he was an absolutely pleasure to work with. Very efficient and knowledgeable, you can tell he knows what hes doing. I ended up buying a 2015 GTI SE and love it. I've wanted a GTI for the past 7 years and finally have one thanks to Puente Hills VW.