We have just completed the purchase and taken delivery of an R-Pod from Rangeland RV. Every step of the process, from the first time we walked into the dealership until yesterday when we picked up our trailer, has been uniformly pleasant, professional and positive. The walk-through and set up on delivery day was far beyond what I expected. I have nothing negative to say -- it's been a great experience.
Our experience with the Kyle, Jason, Brian & James was excellent. We knew what type of rv and amenities we were looking for the our sales person Kyle showed us what they had, and the purchasing routine went smoothly. Also our walk thru tech showed all the amenities we were unfamiliar with. The staff we were involved with were easy going and professional and made our experience relaxed and enjoyable.
The team at Rangeland did a great job at getting us into our first trailer. Thanks to Doug, Brian, Ashely and especially for his calm demeanor and patience while we decided on the right trailer for us.
The professionalism and quality of service amongst the staff at Rangeland is outstanding. Every person we met with and engaged with was sincerely dedicated to us getting the trailer we wanted and having a positive experience in all aspects of our transactions. Tyler in sales was extremely knowledgeable and worked tirelessly to meet our needs. He effectively guided us through the processes and introduced us to all the people we were to interact with, managing both our questions and expectations. We never felt for a moment that we were being pushed, or up-sold, nor were we. We purchased a unit exactly in the range or price and quality we had set out to attain. When confronted with choices that could have been opportunities to up-sell Tyler guided us to the most reasonable and cost effective solutions. Matt in Finance was extremely personable and carefully explained all aspects of the sale and financing. He recognized we had travelled 4 hours to get there and completed the financing arrangements while we were there with him and attained financing below what we had anticipated. Brian in Parts carefully and fully explained the details of all of the products I questioned him about even I was just curious not intending to buy. Although I sadly have forgotten their names the shop foreman and walk-through specialist helped immensely. The shop foreman instantly knew the answers to key operational questions I had and showed me how to do things while explaining what I needed to know. The fellow who did the walk-through was careful, professional and knowledgeable. He took time to make sure I knew the operation of everything and answered every question I had. Overall we had a great experience with all of the staff at Rangeland.