I went in to Ford in Redlands with zero expectations. I've had the ususal "pushy" car salesman experience in my previous car purchases so expected the same. Lax was simply amazing! She was easy to talk to, was not pushy at all, and made sure she explained everything to me. I was in and out of there within a few hours! I walked out of there with a brand new car and Lax was able to make it happen. I will definitely use Lax and Ford in Redlands again. Highly recommended!
Mr. Rene is one of the best Sales person I ever dealt with, he is genuine and actually takes the time to take good care of his costumers . He really makes you feel like FAMILY!!! On the process of my purchase there's was an unfortunate event, other dealership didn't wan' t to release the vehicle I wanted to buy even though they already told Mr. Rene they were ok with it. After we were told it wasn't happening, I was very upset due to the fact that I drove 2.5 hrs from Twentynine Palms. One of the sales managers (Christopher) was very rude and arrogant, instead of trying to accommodate to my family and I he was acting like he didn't care. I was about to walk away from purchasing at Redlands, but again Mr. Rene was truly invested of taking care of us!! I didn't mind compromising on a different vehicle because of his great costumer service. Also Mr. Joe from sales came in to assist, I'm in the military and Mr. Joe being a veteran himself decided to help and take care of us as well. I'm very grateful with both of them, the wife and I are very happy driving our new Expedition and F-150.