Everyone within the Riley Insurance team was professional, attentive and helpful when switching our insurance carriers (both auto and home). I was amazed at how simple the process was...I only had to sign an authorization form to cancel the existing policies. Riley Insurance Agency handled the rest! Riley's rates were impressively better (same coverage) and the customer service far exceeded that of our previous agencies. I wasn't even in the market for new insurance. Ruthie called me to "simply offer a quote". I am glad she did!