Excellent experience with Riley Insurance Agency. The quote they provided represented a significant savings compared to our current car and homeowners plans, and the professionalism of the staff during the process made the transition seamless. Very satisfied!
I recently moved from Virginia to Pittsburgh to be with my children, grandchildren, family and friends. As a former Independent Insurance Agent for over 40 years with my own agency, I found Joel and the Riley Insurance Agency staff to be very professional, conscientious and courteous.
From the moment of the prospecting call on a Tuesday evening through to signing our new policies, the Riley Ins Agency put forward exceptional customer service. We had direct access to Joel and every member of his team - not an automated call center. It's truly like being a member of the family! Joel spent the time walking us through the details of each policy and sharing perspective on the best coverage options based on his years of experience serving PGH. Plus, Erie's rates were way more competitive than our existing provider. We've saved over $1,000 this year alone. Highly recommend the Riley Ins Agency if you're looking for old school personal touch and customer service!