The service from Wayne Lawrence was exemplary. After dealing with prestige dealerships for the last 15 years we would have to say the service we received was way beyond expectation. The display of our new purchased vehicle, the flowers and bow and finally the personalised message were all touches of class.
I feel like I have been duped. We had negotiated over the phone for Golf Highline with Drivers Assistance Package for $34.8k from James Frizelle's Robina Volkswagen. We had a rival quote for $35k for the same specs at VW Mt Gravatt. However, when the car was delivered we realised the next day after taking it home that it did not have adaptive cruise control, hence no DAP. We checked the contract and only then realised that DAP was not written into the contract. Our negotiations had only been over the phone with no written quote at the time. There is no way that we would have not mentioned DAP since we were only considering cars with adaptive cruise control. We brought this to the attention of sales at Robina the very next day. They have offered no compensation for this issue arguing that there is no documentation that we had requested DAP to be included.
My previous car was a VW Golf in Singapore. My husband purchased a VW Passat last year. We are very disappointed with this experience and will get our servicing or buy another car from James Frizelle dealerships. Since they have a monopoly on VW on the Gold Coast, we are unlikely to be buying a VW when we come to upgrade our cars.