What an asset Wayne is. An incredibly professional brand ambassador who could not have been more eager to help. Thanks again Wayne and team, we LOVE the car! You have created quite a battle in the house for the keys however...
Car delivery to show room took longer than expected due to trucking company I believe.The personal attention from all staff was nothing more than exemplary. No sales pressure. They were extremely patient as I began to understand my new car. Would highly recommend Robina Volkswagen.
Although it was Jason who finalised everything with us, I just want to add in Troy. Troy displayed exceptional customer service skills to look after both myself and my wife. There was absolutely no pressure from Troy, it was just a genuine conversation about the car and effectively the car sold itself.
Troy then politely handed us over to Jason and I was a bit apprehensive at first, but Jason far exceeded my expectations as an individual and as a salesman in the automotive industry.
Jason was very honest, very real about the process and was not pushy at all. Put it this way, we got into the dealership at 11:30am and left at 5:00pm. It was a long time, but the whole time Jason was helpful in our decision making process, very polite and professional in every aspect of the purchase process. I will also add that he was very thorough with paperwork and ensured no dramas in the backend.
I would like to ensure the two individuals named get recognition for their outstanding customer service and professionalism.
Renae and Mita were also very helpful in regards to finalising the backend, delivery and finance etc.
The whole team at Robins Volkswagen are amazing people to deal with. Don’t think we will go far for our next purchase. Team is spot on!
It was a pleasure doing business. Its always a bit tough getting the price right for the right product and i came away feeling like we achieved what we wanted. Thanks to all the the staff and especially Wayne.