We found the whole experience with the VW Robina Dealership to be fantastic, but even more so was Troy our salesperson ! He was in two words "absolutely awesome", but he deserves more than just those two words. We found Troy to be extremely genuine, courteous, knowledgeable and possessed a very friendly easy going disposition ! He couldn't help us enough and certainly delivers on his word being very thorough in chasing all of our queries/matters up. We have had a number of pre and post sale queries which he sorted very promptly without issue. In an age when most people would normally run a mile from a car yard, don't hesitate to go to this yard and ask for Troy (by the way we didn't know this guy before we purchased our car). Best of all, Troy actually really listens to the customer and takes what you have to say 'onboard'. So It's great that we have the opportunity to formally thank him through this medium and also congratulate the dealership for a job very well done !
Troy is an exceptional professional who knows his product inside and out. He was able to explain every aspect of the fully-featured and technically complex GTI that included every optional feature in a way that structured the information so that I could drive away confidently. In pre-sale, Troy returned calls quickly and responded to my questions in a way that showed he was listening. On the day of delivery, I rang with a question and he returned my call within minutes and answered my question. I have purchased many cars over the years for me and members of my family. This was the best delivery experience to date. I recommend Troy and Robina Volkswagen and look forward to providing a review of the service department once I take my new daily drive in for a service.