I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was very nice. I live in Stamford CT so this is a 1 hour and 15 min drive for me. I then spoke with a guy named Chris who confirmed vehicle in stock in lot and available and I told him I was coming with money in pocket to buy this car if it passed test drive and inspection.
I drove 1 hour 15 min for nothing ! First they knew I was coming. When I got there I had to wait 45 minutes for a sales person !!! Why? They knew I was coming with money in hand !!
While waiting I observed 2 sales people working with customers who then went to Sales Manager to discuss 'best offer' and each time I could see sales manager (who's name is SAL), was not lowering or offering any kind of deal. I observed each sales person go back to customer and basically say this is best we can do. I also saw each BOTH customers walk away from deal and say no thanks!
I finally then met with Jerry (Internet sales) who was very nice and accommodating, He got the car, answered all my questions nicely. While inspecting the car, we noticed 1) the Bluetooth was not working; 2) the fan for A/C was making noise that can be overheard with radio on 3) All 4 tires were worn out; 4) paint was chipped near trunk; 5) Car needed new brakes in front; 6) minor cosmetic damages. All these items were noted and Jerry agreed they were all issues.
Next we cam inside and I asked Jerry to speak with Sal (Sales Mgr) to see what he can do regarding issues. Sal came over and shook my hand and said there is nothing he can do. I said "you need to bring this car to minimum factory conditions and get at minimum Bluetooth and the A/C fan repaird". Sal said "he can't".
I then asked Sal "Ok - whats your best offer then given the car needs a lot of work and has been on your parking lot for over 1 year !" Sal said - ""let me worry about that. I can only offer you the asking price"!!
Sal was not interested in customer relationship. I was ready to buy with money in pocket to buy on spot. Sal wanted only to make a profit instead of building customer relationship that would have brought him future repeat business and referrals to others. Instead he treated me like SH_T ! ""
It was THE WORST EXPERIENCE OF MY LIFE ! I own 4 cars and have dealt with several sales and dealerships previously. This is probably the 9th car my family has owned and NEVER HAD I DEALTY WITH SUCH A CLUELESS BUSINESS PERSON !!!
GO SOMEWHERE ELSE ! STAY AWAY !!! I WASTED 4 hours of my day on 15 minute conversation with a complete idiot !
My experience at this dealership was abysmal. I was offered a car that did not exist from a True Car inquiry. When I came in to look at the car, I was told that they needed to 'bring it in from the port'. I found out a few moments later that it indeed did not exist at all in the package I was offered. The sales manager, Sal, was rude and verbally abusive to both myself and my girlfriend, even using profanity in a diatribe about how I was going to mess up the deal (He did not use the word mess, however).
I began the process very understanding, willing to negotiate a middle ground on the car they did have access to but once I made the deal, Sal denied it out of hand.
I felt for Al, the salesman, and tried to make a used car deal with him; but the finance person told me that he had finance offers that evening; but when I called back more than 16 hours later (he did not contact me at all), I was told that they had no financing available unless I put down in excess of 4 thousand dollars, despite having a credit score in the high 600's.
I went to Gateway Kia instead and had an experience that was like night and day. I ended up buying a new 2018 car from them with no issues with financing at all. This dealership is a bait and switch shop that should be avoided at all costs. Their staff is sorely lacking in basic customer service skills and Sal especially reflects very poorly on the dealership as a whole. I almost did not do business with Kia at all due to my experience; thank goodness for Gateway.
Leon is a great guy. Couldn't have done it without him thank you Leon!!!
November 2nd 2017
Amazing Sales man such a great experience! The managers were amazing to work with . Such a smooth process . I recommend this dealership 100%
November 2nd 2017
Best car purchase experience ever. Everything was handled very professional. From salesman Lion, very knowledgeable and experienced, he explained everything about the car and car features. Thanks sales manager Sal for making purchase so easy and professional and Jimmy in the finance department was great experience very calm and explained everything in detail all the documents.
I will definitely come me back to your dealership and I will with confidence refer my family and friends.