near Mechanicsburg Pennsylvania
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They double up on appointments to get the most clients booked, especially overbooked for the newest employee.. and they are still getting acclimated!! Sometimes part of the service you need a solution that is on for 20 minutes but they keep the treatment on for 35, causing damage to hair! You look worse when you leave than when you went in!!! Money money money.. they need to charge more and less clients per hour.. quality is more important than quantity to YOUR clients!!! Treat all your clients equally.. spend time on each of them!! Don’t be spiteful if they switch to a new stylist because they need an appointment sooner than later!
I have been having my hair done with Mickey for over 7 years, she has a gift with cut and color to make my very thin hair look fuller.
I never write reviews unless they are good.....in my 40 years i have never written a bad review on any website, well today is the day
i made my appointment with Michelle, she had family issues which i completely understand. so i was told that Nicki (but i assume it was Mickey after being there) could fit my needs. I was called back promptly but not introduced, i said i wanted the dead cut off , layered and the back portion of my hair faded with a design cut in, i showed the picture of what i wanted and was told " i can totally do that" then after hearing the women speak, i was being serviced by Rita. not sure why another mix up. She was very pleasant. and when it came to the design i wanted she was being given a tutorial by Mickey on my head. I was uneasy but not one to cause a scene. the design turned out HORRIFIC. i look ridiculous. the other hair dressers saw it and said "oh...wow" then Mickey came by to look, her response was "oh okay, that's interesting, don't leave until i touch this up"
My mother was a hair dresser and i get that hair grows back but this is the first time in my life that i cried on the way home because my hair was slaughtered by someone that couldn't say , that was out of her expertise. i have no idea what i am going to do now walking around looking like a fool. i will not only never come back but i will in an my being give bad word of mouth. and no layers were done either. i am beside myself.
I have been getting my haircut by Michelle for years and have always loved it! I recently went from a bob style to a pixie style haircut and love it. She just knows how to work my hair. I was out to dinner recently and had multiple people compliment my hair and one man told me he had been a hair stylist for 41 years but that he wanted a picture of my hair for reference!! Love Salon 944!
Bobbi did a wonderful job on my hair. I had let it grow out and darken and looked terrible. Bobbi did a full head of highlights and a wonderful short cut. I had tons of compliments, even from hubby who never likes my hair.
I can't wait until my next appt.
Thank you, Bobbi!
Just a follow up-reading back my review I mistakingly wrote I was Comfortable I meant UNCOMFORTABLE.
I did notice a few typos which I apologize for-I do not see well and my glasses are at home. I did see another review about the receptionist being rude so clearly this has been an issue before- 2hrs have now gone by and still no phone call-no apology. Nothing. They got thier money-who cares right?!
Maybe I should have made a fuss while there-maybe I should have voiced my opinion and told Rita and the manager Micky how unhappy I was. But I am a nice person. I was trying to give it a day or two . Idk. I just know as a professional if ur going to take it upon urself to change something u explain it to the customer. You give the custuthe option to decide if she wants to pay for that. You don't laugh when she tells you she didnt expect the service you gave her and tell her -'ok well next time!!' There will not be a next time!!! If the customer says her hair looks red don't second guess her and tell her it's the lighting. My hair had red tones in it. She should have taken the time to ad a toner. She simply didn't want to.
That aside the rude behavior by the young woman behind the desk made this experience much more unpleasant and needs to be addressed .
It may be a family owned business and ur job might be secure however you won't have a job if u continue To treat people like that.
How about 'I am sorry you had a bad experience, can I make you an appointment to see Rita and perhaps find a solution? Don't laugh, huff and puff, roll ur eyes or display any type
Of rude behavior--It's called respect --like it or not you work with the public you show respect.
Extremely upset at my recent experience. I had called to make an appointment for highlites about a week ago, having been to this salon before and having this done I knew a pretty good idea about the price I needed to budget. I arrived and was greeted by Rita who asked me if I was there for 20 foils. I explained I never said 20 but yes highlites I explained I liked a lot of very thin pieces nothing heavy or chunky and I'd like my light brown hair to shine through. She started to put foils in my hair and I did think she seemed a little bit distracted.
I noticed that my head was starting to feel very heavy so I stopped her and I said is this 20foils? She replied oh no this is a full head- I kind of just stop there and altho very comfortable I just said -oh OK.
She finished the foils and I went and sat in the other room while my hair processed for about 20-25 minutes. She rinse my hair and when I went and sat down I immediately noticed my hair looked redish /blonde it definitely had a red tone to it . I told her that I saw a red tone and she said to
me -no it's just the lighting . Ok again-i should have spoke up. My mistake. She then asked me if I wanted her to cut my hair - I said yes please put some layers in it she asked me if I wanted her to Curl it and I said yes please Curl the ends of the layers-she curled just the ends -she didn't touch the layers and we were done.
When I got up to the counter to pay my bill she informed the cost would cost me $80 I said to her this is more than I expected to pay- I really just wanted a few highlights and then she said OK so next time we'll just do a few highlights and giggled. I was shocked. First of all when she chose to do a full
Head of highlites she should have discussed it with me first. Explained there was a significant price difference. I have never had full
Highlites. I did not want my hair turned blonde. I wasn't soft highlites-that's it!!
I paid her $90 because I tipped her $10 tip for her time and I left. I felt maybe I'd let it go-see how it looked in a day or so. However I was upset-it wasn't that I wanted.
I had an out-of-town funeral so I was away for the weekend -I was extremely upset because I let I arrive there with light brown hair I left there with A full head of blonde hair with lots of red in it And I just hate it . Not to mention because of the full head of bleach my hair is so unmanageable. It looks like I just walked off the beach. :rage:
When I finish work on Monday I decided to just ride over to the salon talk to Rita and show her my hair . I really felt bad and didn't want to make a phone call but talk to her face to face. I was told Monday was her day off she wasn't there and I started to explain my story -my situation to the girl behind the desk who basically just didn't want to hear it she rolled her eyes at me & immediately sstarted to look at her computer and interrupted me in half
sentence and said when do you want an appointment? I said to her I'm not asking for an appointment I'm just asking what I can do to maybe fix my hair which she replied -color it !!! In a pretty unpleasant tone. So shocked and so offended at the way she spoke to me I picked up my keys I told her I resented her tone and her treatment and I walked out of the salon . It's been an hour since -I am sitting in a parking lot down the road so upset and offended. I expected a call-an apology-I mean hey we all have bad days-however that hasn't happened- I haven't heard from manager I don't expect to hear from the manager and now il probably go spend another hundred dollars to get my hair fixed elsewhere! Money I work hard for and really do not have to fix my hair. Had Rita listened to me and discussed the options. Afterll it's her business not mine--I wouldn't be sitting here writing this!! This is not the first time my family has had a situation with the salon but we understand people make mistakes so we went back. I am so annoyed and so offended at the way I was just treated I am
A paying customer who may not go in there every week or even every month but when I do go -I expect to be treated with respect just like your regular customers. I just cannot believe how that girl just spoke to me the facial expressions that sheet that she put out in front of me as if I was wasting her time .
No worries dear -I won't be back. Next time someone has a complaint or conversation with u-make eye contact, don't roll
Your eyes or treat them as if they are not worth your time. I respectfully stepped aside and told you to take your phone calls-I had plenty of time and I understood you were busy. I was extremely understanding and kind. When you chose to dismiss me and be absolutely rude-I chose to remove myself from the situation.
Shame on you.
Everyone was professional and friendly, overall relaxing environment. I enjoyed my services and was impressed with my results.
Great service! My color looked beautiful. Thanks Rita
Love my razor cut by Bobbi!