We've used Schmick a few times now. Simon Russell has been the paint technician each time. He does high quality work & nothing is ever too much trouble. We wouldn't hesitate in recommending our experience with Schmick to others.
Simon Russell provided the most amazing customer service when attending to repair some scratches on my car early this week! He was not only friendly, polite and professional, but went above and beyond what I had expected. Super efficient and a high quality of service. I was absolutely impressed with the end result and to have my car shining like new (!) and would not hesitate in recommending Simon or in engaging his services in the future.
I had taken their insurance coverage for repair of any dents and scratches from Schmick. But now when the damage has occurred, they are giving me reasons that this part is not covered and we cant provide mobile service. This is not acceptable as it seems they are only doing this to charge the retail price.
Hi Sandeep. The program you purchased is a membership program that entitles members to low, cost effective repairs compared to traditional repair methods or claiming through insurance. It's designed for the small Scratches and Dents that typically happen from shopping trolleys, in car parks and alike. Where repairs fall within the size limits (which are clearly advertised on all our brochures and website) we typically repair for $50 (each repair). Larger repairs that can still be repaired on site by our mobile technician we are able to offer a member discounted quote which in most cases is still far cheaper than any traditional repair method. I believe this is what has occurred with your repair request and the reason it wasn't able to be done for $50.00.
December 5th
Overall Experience
Overall experience was great always knew what was happening
It’s me again. This time still be repaired by its cooperative company Up2Scratch. Excellent work by Russell.So friendly and extremely skilled. Learned a lot of car repairing knowledge from him. Thank you so much.!!!
Simon R came out to repair scratches on my rear bumper. He did an amazing job, cant fault it - showroom finish. He was friendly and professional. He took the time to get the job perfect. Would highly recommend him to anyone.
