I had to visit Sci Fleet Toyota at Kedron today as our baby seat was tangled and locked in place by the seat belt :joy:
Before I got there, I have to be honest, this was on my ‘chore’ list for the day and I wasn’t looking forward to waiting. But much to my surprise - my time there was a real treat!!!
The ladies at reception were really nice, Tony who detangled the baby seat was warm and friendly and professional at the same time. His manager Liam who I thanked for Tony’s and their overall service was also great and very passionate about delivering not just a great product, but also a really positive experience. They certainly ticked all the boxes for me. I felt so happy to wait there...& I am never a fan of waiting. They let me help myself in the kitchen to tea or their espresso machine, there were biscuits, fruit, other snacks...I noticed I was a bit too comfortable when I sprawled out my ph and purse etc on the benches and had to quietly remind myself I wasn’t at home!! I sat down to enjoy the serenity and sadly Tony had finished the work when I had finished my first cuppa. I am so very impressed with their service - I think they’ve revolutionised the waiting experience...I look forward to my next visit :grin: thanks again and well done for creating that experience. I can see effort and planning has gone into that.