near Brookside Centre
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Michel exceeded our service expectations. Will use him again.
I had to visit Sci Fleet Toyota at Kedron today as our baby seat was tangled and locked in place by the seat belt :joy:
Before I got there, I have to be honest, this was on my ‘chore’ list for the day and I wasn’t looking forward to waiting. But much to my surprise - my time there was a real treat!!!
The ladies at reception were really nice, Tony who detangled the baby seat was warm and friendly and professional at the same time. His manager Liam who I thanked for Tony’s and their overall service was also great and very passionate about delivering not just a great product, but also a really positive experience. They certainly ticked all the boxes for me. I felt so happy to wait there...& I am never a fan of waiting. They let me help myself in the kitchen to tea or their espresso machine, there were biscuits, fruit, other snacks...I noticed I was a bit too comfortable when I sprawled out my ph and purse etc on the benches and had to quietly remind myself I wasn’t at home!! I sat down to enjoy the serenity and sadly Tony had finished the work when I had finished my first cuppa. I am so very impressed with their service - I think they’ve revolutionised the waiting experience...I look forward to my next visit :grin: thanks again and well done for creating that experience. I can see effort and planning has gone into that.
Scott was very thorough in all aspects of the sales process
Scott was very thorough with the purchase and delivery process.
Would thoroughly recommend Scott and Sci-Fleet Toyota Kedron.
Overall the experience was excellent - the only part that caught us off guard was when we were offered window tinting as an extra add on after we’d done all the other paperwork to purchase the car - we assumed it was included - as the car we test drove had tinted windows. Perhaps pointing that out in the first stage would be helpful. We initially added it, but after we got home & looked at the range of tints available - & because we hadn’t been given tint options we decided to remove it, do our homework & have it done later. Perhaps we should have known it was an optional extra, but an explanation of the type of tint or options available would have been helpful.
Ryan at Sci-Fleet was so friendly and helpful! Thank you so much for everything, the whole experience has been great!
From the moment we had decided on a RAV4, we headed to SciFleet, Kedron, our local Toyama dealership, but also our favoured dealership.
We made an appointment with Scott McKeown, knowing him from previous business undertaken.
Scott is an exemplorary salesman, taking time to listen to the interests and needs of his customers. He guided the conversation through a full range of both automotive, safety and personal queries regarding the car making our choice a more confident one.
When we made our decision to purchase, the vehicle was readied within the week even after additional extras were requested.
On delivery, Scott again was very helpful, taking the time to walk us through many aspects of the vehicle’s function and drivability...especially the computerisation variables.
An excellent experience executed expediently and professionally.
Looking forward now to many happy years of touring ahead.
Great friendly people! Wonderful staff and service. Felt instantly comfortable the minute I got there and felt like they really listen to what I want. Overall amazing experience.
Chris has been an absolute pleasure to deal with! Even through hiccups with Finance he was ever patient and very supportive. 10/10! Would highly recommend him to anyone in need of a car. We will definitely be back next time we need a car :relaxed:
Thank you again Chris
We were so fortunate to have had Scott McKeown as the random sales person that greeted us on our journey of purchasing a new Corolla Hatchback, he couldn't have been more helpful or informative. We were so glad to have had his guidance during this process.
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