This was one of the best car experiences I have ever had. Jim was honest during the entire process. He contacted me immediately after my first inquiry, and it was a very smooth transaction. It was almost too good to be true. I would highly recommend Jim Gracey and South Hills Honda to anyone, and I would gladly make the trip to Pittsburgh from Erie again in the future. Thank you South Hills Honda!!!
I was called by three dealerships the day I submitted a lead to inquire about a car through PNC. Bozi especially stood out to me. I was on the phone with him for FORTY MINUTES and he took the time to spell everything out and be completely transparent!! One other dealership that called me that day offered me a better rate on the car I was looking for, but Bozi’s personality, transparency and helpfulness had me convinced I wasn’t going to work with anyone else for any price! Unfortunately when I got to the dealership he wasn’t able to meet me because he was assisting another appointment, but that’s when Karen swooped in and saved the day! This dealership was very professional in the sense that they knew I was coming in and valued my time. I really appreciated that! I was slightly weary about working with Karen because she wasn’t the kind person I knew from the phone, but she did her research and had talked to Bozi previously, asked me about rates offered over the phone, walked me through the entire process and helped me find the best possible deal for my new Honda Civic. She was also completely transparent, helpful and patient throughout the whole process- even as I took ten minutes to just decide on the color of my car. She was berg humerous and extremely personable. She even helped me trade-in my old car that day at the dealership to get a better rate which i wasn’t expecting on doing -was just going to sell it for parts! I felt comfortable and trusted working with her and that’s all any really wants when the go to buy a new car. As I was filling out paperwork Bozi came to meet me and was tag-teaming with Karen throughout the rest of the process. Showing me the features on my Civic, talking to me about fuel economy etc. I met with the finance manager RJ - who was also extremely helpful and did not pressure me into any additional add-ons for warranty etc. but just listened to my needs and budget- which I also really appreciated!!! This is my first dealership experience buying a car and I can honestly say that for as long as I get Hona vehicles, I’ll definitely come back and do business here! Thank you to the team at South Hills Honda!
So far so good. We had a great sales experience. No high pressure negotiation tactics, or uncomfortable situations. The staff is very infomative and experienced with their vehicles. We genuinely felt like Aubrey cared about getting us in the right vehicle for our needs. He went above and beyond to try and get the vehicle ready for us soon delivery. During the delivery process we had noticed a few defects in the appearance on our (used) Odyssey, and Aubrey even changed his clothes and tried to remedy the situation while we were finilazing our paperwork. Amazing customer service! Once we got it home we noticed a few other areas that needed attention and notified the dealership. With no questions asked, they made an appointment for us to bring it back in and have everything gone over again. This dealership truly cares about their customers, not just before the sale, but well after you sign on the dotted line. We would recommend this dealership for all of your automotive needs. If you are in the market for a new or used vehicle, you owe it to yourself to stop at South Hills Honda!