Our dealings with Leo Ying were and have been excellent and professional however:-
Both myself and my wife found the experience of the "negotiation process" not within our expectation. i.e., after Leo and we have agreed to a possible structure of a deal we then commence dealings with Sales Manager (Chris?). We found the Sales Manager discussions lacked clarity, were intimidating long drawn out and somewhat confusing. The messages being conveyed using acronyms and statements to us about why and what the dealership Could Not Do and more about what WE could do to make the deal happen. At this stage we were so uncomfortable that we were considering walking away.
In our case it was the perception that the “goal posts “ were shifted by the dealership regarding the vehicle history i.e. Vehicle meeting the demonstrator definition? and therefore meeting the 5yr/Service and Warranty offer which then created further issues around costing the package.
Rather the conversation with the Sales Manager (Chris) should have gone along the lines of “we have made a mistake, a clear concise reason and this is what we (the dealership) can do to fixit”. Build Trust/ Clarity/Fair to all Parties.
I feel that as a "Prestige” Dealership this part of the “negotiation process” should be looked at as a point of difference between you as a Prestige Dealer and other car dealers.
Happy to discuss further if required .
Rob and Lesley Herriott