Springwood Jaguar Land Rover

3395 Pacific Hwy
Springwood, QLD 4127

Inventory: NewUsed
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4.8 rating of Springwood Jaguar Land Rover
4.8 out of 5

97% Recommended

Based on 543 Sales and 2 Service Reviews

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Star of the Week

Leo Yin

Leo's customers are happy! Read their reviews to find out why.

Ratings 4.8
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5 Star Rating
Overall Experience
Excellent salesman, exceptional delivery/pickup car was ready on time, at a very busy time of year. Well done to all involved in our first Discovery purchase. We are hoping the after sales service will be the same exceptional care, previous other manufacturers vehicle purchases have failed miserably in after care service.
Jimboomba, QLD Assisted by Michael Cao
5 Star Rating
Overall Experience
Ian and Sandra were lovely and accommodating. Would certainly recommend:blush:
Daisy Hill, QLD Assisted by Ian Ashley
4 Star Rating
Overall Experience
Our dealings with Leo Ying were and have been excellent and professional however:-
Both myself and my wife found the experience of the "negotiation process" not within our expectation. i.e., after Leo and we have agreed to a possible structure of a deal we then commence dealings with Sales Manager (Chris?). We found the Sales Manager discussions lacked clarity, were intimidating long drawn out and somewhat confusing. The messages being conveyed using acronyms and statements to us about why and what the dealership Could Not Do and more about what WE could do to make the deal happen. At this stage we were so uncomfortable that we were considering walking away.
In our case it was the perception that the “goal posts “ were shifted by the dealership regarding the vehicle history i.e. Vehicle meeting the demonstrator definition? and therefore meeting the 5yr/Service and Warranty offer which then created further issues around costing the package.
Rather the conversation with the Sales Manager (Chris) should have gone along the lines of “we have made a mistake, a clear concise reason and this is what we (the dealership) can do to fixit”. Build Trust/ Clarity/Fair to all Parties.
I feel that as a "Prestige” Dealership this part of the “negotiation process” should be looked at as a point of difference between you as a Prestige Dealer and other car dealers.
Happy to discuss further if required .
Rob and Lesley Herriott
Shailer Park, QLD Assisted by Leo Yin
4 Star Rating
Overall Experience
It was a very special experience for buying our first new car! Thankyou!
Assisted by Ian Ashley
5 Star Rating
Overall Experience
We had a very pleasant experience and very satisfied by the service provided to us.
Thornlands, QLD Assisted by Leo Yin
5 Star Rating
Overall Experience
A very smooth proffesional service from start to finish, did exactly what they said they would in a timely manner, kept informed of the process and followed up after taking delivery
Assisted by Harrison Longley
5 Star Rating
Overall Experience
Liked the way they have processed the deal, they have proposed all add-ons they have but didn't influence me to add them all.

Sales person Leo was very very patient and knowledgeable to answer all my questions, so thankful to him.
Augustine Heights, QLD Assisted by Leo Yin
5 Star Rating
Overall Experience
Leo was excellent in dealing with for the purchase of my Land Rover Discovery Sports. He was very courteous and helpful. It was a great experience.
Augustine Heights, QLD Assisted by Leo Yin
5 Star Rating
Overall Experience
Leo Yin was very helpful and has excellent customer service.
I will recommend him to my family and friends.
Eight Mile Plains, QLD Assisted by Leo Yin
5 Star Rating
Overall Experience
Leo has been very informed and helpful throughout the process
Beverly Hills, NSW Assisted by Leo Yin