Justin was excellent in his presentation of the vehicle, attentive to our requirements and followed up on a number of issues that occurred so that we could receive our car on time. We are very pleased with the friendly and attentive service he provided.
A long delay on the day of vehicle delivery badly affected this rating, which is a real shame. The sales person was friendly, professional and helpful, as were all of the staff we met in the course of our visits to the dealership. Unfortunately at delivery time, a key member of the team was engaged with other customers, turning what could have been a seamless experience into an extended waiting time. Otherwise this would have been a 5 star rating. A good argument for multi-skilling and cross training all customer facing staff.