Been taking our dog there a few times and typically it's not bad. Our recent visit was another story. I had the wrong time down for our appointment and went in an hour late. The owner was extremely rude, I mean mistakes happen, and when I asked why no one called she said 'we just don't have time for that kinda stuff'. I was able to leave our dog and would be given a call once she was done. I missed her call as I was in a client meeting (I mean people do work during the day) and so she left a voicemail. She said to please let her know I got the message because I 'am not good at getting back to people'. Excuse me?!? I have always picked up my dog on time and been very polite. I picked my dog up within 15 minutes of her call and was welcomed with an extremely rude and unprofessional demeanor when I asked her why she left such a voicemail. Unbelievably RUDE!!!! Usually she gets bows in her hair but not this time. Just rudeness and an attitude. Needless to say that was our last visit.