I am writing this review for my sister. Despite Tom Roush Mazda saying they would buy out her loan they did not do so. The bank said she had three payments left on her lease and this dealership only paid two payments and refused to pay the third. She has been going back and forth between this dealership and the bank for the past 3 weeks with no resolve. It looks like she will be stuck with paying the last payment of a lease on a car that she no longer has. She even has paperwork saying that they would pay off the lease so clearly they did not live up to their word. She showed them the paper saying that they would pay off the lease and Chris Bettis just completely ignored it and said that they weren't paying the last payment. To add to it they have failed to return emails and phone calls in a timely manner. They have delayed the paperwork for her to get the plates on her new car and now she will have to pay a penalty at the BMV. They said they would mail her spare key and failed to do that. This was just an awful experience for her and needless to say she will not be returning back to Tom Roush Westfield.