Troncalli Subaru

820 Atlanta Rd
Cumming, GA 30040

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1.0 rating of Troncalli Subaru
1.0 out of 5

0% Recommended

Based on 1 Sales and 1 Service Reviews

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1 Star Rating
Overall Experience
HORRIBLE, Racist-like experience; especially for a new car buyer. I originally contacted the Kennesaw location several times, and not once did someone contact me back based off of my online Build specs. So, I contacted Troncalli Subaru and we went back & forth on different builds they had on the lot, but in the end I wanted mine build specifically to my liking. Drove to the shop on a Saturday and the sales person showed me a car they had on the lot that he claimed was close to my Build specs. I explained that my build was what I wanted in the end, and his response was he couldn’t order my build due to NOT having a VIN or Title for the Financing Company’s (NAVY Fed) 29k check. I was shocked to say the least, as the whole reason a Build is put together is for a customer’s ability to customize the car to their liking and NOT having to purchase a car with things the Dealership (GM) ordered. The Subaru they showed had mats and other things not needed by experienced buyers that would eventually purchase WeatherTech mats, Thule/Yakima roof racks and so on – something Subaru would know NOTHING about as they build cars, not the extras. I wasn’t content, but after he explained that my build wouldn’t arrive till mid-January, and gave me incentives to purchase the one on the lot, I gave in and we begin negotiating on the numbers. I handed him the NAVY Fed check and asked if Prior Service gets any type of discounts on a new purchase, and out of the blue he says, “We need to fill out a OFAC check”. OFAC?! Never heard of it, and with all the cars I’ve purchased it’s obviously a new term for me. He explained that the check was for terrorist watch and that it requires my Social Security number. I said NO WAY, why would I let you run my SS, so you can add negative points to my FICO. He left to converse with some guy about this, and I followed him to see what this was about. The guy said anyone purchasing a new car has to fill one of these out, and I’m thinking I purchased a car last year and never filled this out – so what gives?! The guy said if I didn’t fill it out, to go purchase a Used car then. I was baffled at his comments and decided to leave the dealership to go for a smoke before I started with the derogatory remarks. The salesman stayed in and eventually came out, he began to tell me that the check was only for Homeland Security and it wouldn’t affect my credit score. We returned into his office and I gave in, filled out the form and the check was initiated – clean and clear. As we continued with the Agreement aka Finance Terms, he walked over to the Finance Mgr. and asked me to come on over to complete the paperwork. The Finance Mgr. portion was smooth and just, he even shared with me the OFAC report and as he scrolled down the list to my name, all I see are the Latin and Middle Eastern names he had gone through. Shocking, but at this point I just wanted to complete my sale and leave in my Vette (car was being delivered).

When I finally got home I looked up the OFAC info and it’s for people that spend over 10k CASH on a sale, NOT for someone with a NAVY Fed check of 29k. I was appalled by the deceit from this one Dealership and thought – these guys NEVER showed me any of the features about this car, let alone treated me the way I’ve seen and expected with other Dealerships during all my past purchases. This place should be reprimanded or put on report by Subaru America.
Kennesaw, GA
1 Star Rating
Overall Experience
STAY AWAY FROM THIS DEALERSHIP. JOHN RICHARDS IN THE SERVICE DEPARTMENT IS A DESPICABLE, DISRESPECTFUL, DOWN RIGHT DISCRIMNATIVE INDIVIDUAL !!!! JUST A NIGHTMARE!!! HE WILL YELL AT YOU, TALK DOWN TO YOU LIKE YOU ARE A PIECE OF PATHETIC TRASH!!! SAVE YOUR TIME AND ENERGY AND AVOID TRONCALLI AT ALL COST