This was quite possibly the best car buying experience I've ever had !! The entire team at VW Tweed were beyond exceptional in every way - Thomas Collingwood and Andrew Cotgrove went above and beyond in assisting me, from enquiry to trade-in, all the way through to collecting the vehicle and ensuring that they found the "right car for me". Miguel and the finance team certainly deserve special thanks - achieving me an even better rate than my normal broker - which now affords me a jetski as well - thanks Miguel.
Sales person Liz was great and easy to work with when discussing vehicle needs.
The following points highlighted a need for better service:
It took some time for myself to negotiate a change from a previous lease approximately 4-5 weeks after I had signed off on the purchase.
At sign off the vehicle had 21Km on pick up the vehicle had an additional 50km on the speedometer.
Just prior to pick up I was informed that there was no tonneau cover and I would have to wait another 2 weeks.
There were no floor mats in the car on pick up as agreed which was quickly rectified on the day. I was informed by manager Andy that he would supply a quote for roof racks at cost for the inconvenience.
After several emails prior to the fist service to sales person Liz I had not received a response for the quote however, she did inform she had passed on the information.
A follow up email on the 11th of January directly to Manager Andy has yet to yield a response.