Beware!! This company charges $95 call out fee to fix their faulty blinds under warranty!!!
We spent thousands on our curtains and blinds approx 4 years ago and all starting to fall apart... that means $95 each time a blind/curtain falls apart - what a joke!! I wonder if this is even legal! Not to mention good customer service... :rage:
I guess they forgot to mention this when they gave us the quote and said we have 5 years warranty BUT at a cost!. :moneybag::moneybag:
Do your research folks - there are far better blind companies out there that do not change anything for warranty repairs.
Victory blinds are happy to send out someone to provide a free quote but charge to send someone out to fix their faulty product under warranty - this company needs to review their processes/procedures!!
I highly recommend this company- from the initial consultant to the office staff to the installers - attention to detail, care and very professional. I am so delighted with the end result. A brilliant job. Thank you so much.
Our Victory blinds have been a fantastic edition to Hampton Life Saving Club by cutting down the sun and heat but still leaving the view. The friendly and helpful service from Jodie made the whole process so much easier.