Unfortunately there are no minus star reviews but this company has the WORST customer service that I have ever experienced in my 40 years in business and strongly suggest that you NEVER bother getting a quote from them.
I've been meaning to email Rod M to let him know how happy I am with the blinds and curtains and to say thank you for all his help (I did send him an email). It was quite a big decision to make in a few hours on a Saturday but thanks to Rod’s help I think we achieved a great result. Thank you again for your excellent advice and expertise Rod. Let me know if you would like any photos.
I am very happy with the blind that was fitted yesterday. The installers did a good job. I ordered the blind in August and it was installed in December. It was a long wait due to first blind was made incorrectly then the installer was unable to make the date another time. So I feel over 3 months is a long wait and I had to keep contacting victory blinds. It seems once we paid in full there was no hurry for the blind to be fitted.
Our original Rep Steve Dondas was excellent and this is our second round of new Victory Blinds.
Always thrilled with the outstanding service in person and over the phone from everyone we deal with.
The blinds are superb quality, easy to operate and aesthetically they make the exterior of our home complete!
Our Fitter today was courteous, efficient and professional as per usual!
Thanks again ????
paid my 50% deposit 26th July. Because I have bay windows they wanted to send their "most experienced" installer to do the check measure. Problem was he was on leave and I had to wait 2 weeks for the check measure. Which I did, reluctantly, in order to ensure everything done correctly. They then called to postpone to 13th August as the installer had hurt his back, then they attempted to postpone again as he had been delayed at another job on the other side of town and would not make it to my house until approximately 6:30. By this stage, I told them bad luck, I want him here today, even it he arrived at 7:00 or 8:00. The installer arrived, said he was delayed at a job in Sunshine, about 20 mins away from me, not the other side of town!!! Measurement done. Called on 22nd and left a message for someone to call me to notify a rough installation date. Next day get a call from the lady who provided quote asking if i had been contacted about a check measure, advised that was done on the 13th. Ohhhhh no she said. It wasn't done properly and makes no sense so they were meant to call me and book in yet another check measure!!! Ummmm, thought i was made to wait for their "most experienced" installer...and he stuffed up the measurement??? Or was i lied to and they just sent anyone? Anyway, I was to get a call back the following day with a date for yet another check measure and heard nothing. They have taken 5,000.00 of my money probably sitting in their account earning them some interest and they are not even in the position to commence making my blinds and curtains! They were also the most expensive, even though purchased during up to 50% off sale (can't work that out, maybe accc can) but I thought the service would be great through them.
I will update you all on how long this process will take to completion. Not happy and will look elsewhere when we are ready to get our bedrooms don.
Update: Have had the other check measure done which confirmed I was lied to. Their "most experienced" installer attended this time.
Still have not had any contact regarding installation date....I am thinking it won't be within 2 mths of taking my 50% deposit.
UPDATE: Guess what! ANOTHER CHECK MEASURE NEEDED!
Yep called a few days ago and will be out on Monday. This is 4th time for measurement. When I paid over 5k deposit I was told 6-8 weeks installation so they think based on the "8 weeks" they will only be 3 weeks late with install. However, I think 8 weeks allows for delays....sooo if I go by the expected 6 weeks, they are actually going to be 5 weeks over. ALMOST DOUBLE the time. And that is only using an estimated installation now.
Of course they are now very apologetic...but I am beyond apologies now and that is not enough for this inconvenience.
UPDATE: tomorrow marks 4 month's since we paid over $5000.00 deposit...still no word or contact since last visit. Warm weather started to roll in and we have no window coverings!