Victory Ford

10-20 Minjungbal Drive
Tweed Heads South NSW 2486

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4.9 rating of Victory Ford
4.9 out of 5

Based on 56 Sales and 3 Service Reviews

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Ratings 4.9
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1 Star Rating
Overall Experience
This dealership is very sadly lacking. My experience has not been a happy one by any stretch of the imagination. The staff are pleasant but the management is the pits. I recently had a valid complaint of being charged for a service when unbeknowns to me, my vehicle was still under free servicing from when it was purchased by the original owner. Having discovered this at a later date, I called Victory Ford and spoke to a sympathetic person who said they would call back after speaking to their manager. I did this five times with the same result but never ever received a return call. It was only after a letter of complaint with a copy to Ford Australia that they rang me and made a refund one year later. To date however I have had no apology from them nor an explanation as to why they ignored me.
Their staff also appear to be unaware of the various warranties over their vehicles as I checked with them whether I could have my car serviced with a Ford dealer in my area and still retain the dealer warranty. I was told that I could. However this was not the case and voided my warranty. As a result of my letter this has been reinstated.
To add insult to injury, I had my car serviced by them again today. I was booked in at 9.30 am, thinking it would take at most three or so hours. My car was ready at 4.20 pm, some seven hours later. At no stage when I booked the service, or when I dropped the car was I told the vehicle would be required for the whole day. As I live a fair distance away on the Gold Coast, I had no option but to spend all of these hours in a shopping centre. I acknowledge however that by way of apology they did deduct a $30 labour charge for replacing some wiper blades.
I have previously owned a Toyota and have always found their dealerships to be totally customer focussed. It seems to me that Victory Ford have a great deal to learn in this regard.
Advancetown, QLD
5 Star Rating
Overall Experience
We went to Victory Ford to look at a territory for us to use to take our Old English Sheepdog to dog shows. Joe was very helpful as we wanted leather seats and Joe sorted out a new Territory and had leather seats installed before delivery. The next day we went to Kyogle with one of our dogs and he was runner up in group we we had a great drive there and back with a ribbon for our dog
Bilinga, QLD
5 Star Rating
Overall Experience
From the 1st email sent it was a very easy working with Dale. Great car . Great service .. Thanks Dale I would buy from you again.
Thanks mate
Ganmain, NSW Assisted by Dale Wolfswinkel
5 Star Rating
Overall Experience
This is the 3rd new Ford i have purchased, and this dealer was way better than the other 2
Guanaba, QLD Assisted by Joe Blythe
5 Star Rating
Overall Experience
Joe and Mark made a dream become a reality , building a 4 x 4 to my specifications was an awesome experience and Joe was there the whole way to keeping me up to date on the progress of my car. The car was delivered before the delivery date and has made 1 man very happy. thanks everyone at victory ford.
Arundel, QLD Assisted by Joe Blythe
5 Star Rating
Overall Experience
Service was great! Dale looked after every detail for us .... smooth transition from start to finish. Thank you to Dale and all the staff who helped the process including choosing the right insurance.
Hastings Point, NSW Assisted by Dale Wolfswinkel
5 Star Rating
Overall Experience
Very happy with my car and the overall service. Joe was helpful, knowledgeable and pleasant to deal with. Thanks.
Casuarina, NSW Assisted by Joe Blythe
5 Star Rating
Overall Experience
My review is all about the salesman.
Joe was given an opportunity to find me the car i wanted and the trade value I needed and wasted no time in delivering. Another Ford dealership is still wondering how they lost a sale.
Joe is an absolutely straight forward no nonsense guy to deal with.
Thank you. My wife is very happy with her new Ford Focus Sport.
Austinville, QLD Assisted by Joe Blythe
5 Star Rating
Overall Experience
Everyone was great at Victory Ford, couldn't do enough for us.
The Mondeo is a great car as well.
Thank You.
Stuart Fischer
Assisted by Joe Blythe
5 Star Rating
Overall Experience
Excellent customer service and vehicle delivery
Camoola, QLD Assisted by Joe Blythe