When John came to my home to check over my old furnace and air conditioner, he took his time, carefully scrutinizing the entire system and stating several improvements that all the other heating and cooling providers missed. Heating and cooling is not my business and I am no mechanic, but he took his time, explaining things to me in a way I could understand. He checked the connections of the AC and furnace to the fuse box, explaining to me that there was a need for connection updates and why. He noticed sun damage to the outside wires going to the AC, stating that the AC was actually hooked up with connections meant for inside of the house, plus the connectors need a covering to go through to keep them safe from grass trimmers. He also noted how the humidifier was just fine, but the problem was that it was not hooked up correctly and thereby not functioning. Also the humidifier was on the water heater’s cold water heating and gave his men orders to change it to the warm water tubing, with a better valve. While there at the water heater, John noticed another thing that no other service man coming through from other companies had noticed – the carbon monoxide pipe was not attached into the chimney, not even touching the wall! He had short me to stand up on a chair so I could see what he could see and he was right! There was no way that the CO pipe was reaching the tera cotta lining of the chimney; it was not even reaching the brick wall! He jammed the pipe into the hole leading to the chimney and stated that his guys would be there with a chimney liner so no CO would leak through the mortar. He showed me various system options and what they would do. John priced each component, giving a total price for each system. While other competitors included a new humidifier, John did not because he stated it was hardly used at all because of the poor attachment, so I saved money there. Considering without the important extras, he underpriced both Bryant and other Carrier dealers offering the same systems.
Brian and Andy came promptly two days in a row to do all that John had written in his report to them, putting in a wonderful heating and cooling system, plus the needed extras John found. Brian and Andy were so very friendly and were very personable, as I shared my personal stories, so did they, as they continued to work hard. They always had time for my questions, telling me that I was not in the way, and pointing out exactly what they were doing and why it was being done. During those two days they were so very particular about the furnace and AC installation. The first day they did not even stop for lunch, but just made a grab for a quick nibble so they could get most of the job done that day, so that I could have furnace heat that night. The following day they completed the AC complete with a sound resistant pad. Then they climbed up onto the roof, installing the new chimney liner to attach to the water heater carbon monoxide pipe. They were so nice and kind and excellent, knowledgeable workers that I was completely at ease with their competency. Also, they were wonderful educators, making sure that I understood my new system and that I had the office number if I had any questions at all.
I am a COMPLETELY SATISFIED customer!!