near Carnegie Pennsylvania
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Technician Dave was professional: prompt, courteous, skilled, and helpful. As a new homeowner, I needed help getting up to speed on my hot water heating system burner. Dave kindly explained what was going on and helped me understand how to monitor the system and maintain it between annual service calls. Before he came I was worried. After he left, I felt informed and confident. Excellent service!
Thank you for the kind words Mary.
Workers were on time. They completed task in a reasonable time.
Moved to this house. The house has two furnaces and two air conditioners. In the winter only one part of the house got heat and in the summer only one part of the house cooled down. Called Wade for a remedy. The next day, John arrived at the exact time of the appointment. I explained the problem to John. After a preliminary air flow test, John did some calculations on the duct capacity and started checking the furnaces and conducted a thorough evaluation of the system. At that moment John's expertise and experience came to the forefront. He diagnosed that the wiring on one of the furnaces was so wrong that it was preventing the motor from working at all. Instead it was working against the other furnace. He reconnected the wires and everything started tow work. Then we sat down and went through a detailed plan to replace the 28 year old furnace, keep the 5 year old furnace, attach a small duct which would equalize the pressure and keep the temperature, humidity and positive pressure in the house producing clean, crisp and higher air quality air for living well. The best part was that I understood everything and the science behind the recommendation. Johns attitude, experience and knowledge provided several perfect and marvelous cost-effective solutions. The choice to pick one is mine. No pressure, just solid solutions. Within minutes the house is now comfortable. I intend to use Wade for all my HVAC needs from hereon. If everyone at Wade is as good as John, Wade will certainly keep growing at faster than the competition. Try them out for any HVAC problems.
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