Wags Rescue

PO Box 1514
Southampton, PA 18966

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1.8 rating of Wags Rescue
1.8 out of 5

0% Recommended

Based on 9 Reviews

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Ratings 1.8
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5 Star Rating
Overall Experience
My family has adopted three pets from Wags and have had no complaints from either. In fact we were in the process of adopting another dog, when we discovered our municipality had a cap on the number of dogs per household. Wags was very understanding and refunded our application fee.
Lansdale, PA
1 Star Rating
Overall Experience
Our family lost our beloved Jack Russell to epilepsy last year. When we were ready to adopt again we spotted an adorable JRT mix puppy on Wags site, we applied, and paid the application fee of $25. Wags emailed and said we would not be considered for a puppy because we had young children. This was stated no where on the application, otherwise I would not have applied and paid the fee. When I requested a refund and spoke with them about the situation they said that this is generally their policy, but they can make exceptions, which is why it is not stated on their site. They told me the puppy had not arrived from out of state yet but they would contact me when he arrived so we could meet him. Wags never called me when he arrived and they kept my $25 application fee. Ridiculous! I wouldn’t recommend this rescue to anyone.
Chalfont, PA
1 Star Rating
Overall Experience
I am very disappointed with my experience. I am a 38-year-old married mother of one. My daughter is almost 2. I have a fenced in half acre backyard and was very excited to adopt a puppy from wags rescue, however I was told that they cannot adopt a puppy to me under the age of 6 months because of my daughter and because I am a first time dog owner. I explain to them that I’ve grown up with dogs my entire life I was just unable to own one in my last home due to my rental agreement. I went back-and-forth via email because no one ever returned my calls and in the long run they pretty much told me they will refund my $25 application fee as they cannot adopt me a puppy. I went back-and-forth via email because no one ever returned my calls and in the long run they pretty much told me they will refund my $25 application fee as they cannot adopt me a puppy. I can’t believe that I am attempting to rescue a puppy give it a family and forever home and I can’t do it because I have a family and my forever home. Below I’m going to attach the emails that I received after submitting my application. I am beyond disappointed and frustrated that they wouldn’t work with me or offer a solution that they believe would work.

Hi Amy, my name is Tarah and I will be the processor for your application. I see you are a first time dog owner and have small children. Wags requires first time dog owners to not adopt bully breed dogs and with children under 7, we put a rule in that dogs you would be eligible for need to be 6+ months old due to puppy behaviors not a good match for small children (Nipping, biting, jumping, chewing, etc.).

You will be restricted to no bully breeds. Bully breeds count as mixes of huskies, shepherds, rottweilers, boxers, Danes, chows, mastiffs, pit bulls, bulldogs, collies and a few others (but they are the main breeds). The H pups are in that group (the dog you expressed interest in) so this litter would not be available to you.


I can move forward with your application if you are ok with this. With any dog you adopt, you would be required to do training classes with your whole family so everyone understands what is appropriate behaviors for a dog, learn how to discipline a dog and how to care for one.

Let me know if you are ok with me proceeding, thank you!

Tarah

My response......
Tarah,
I am beyond disappointed with the situation but I respect your policies my family has grown up with dogs our entire life and this was really the one that we were hoping would become part of our family. We definitely have knowledge and experience with puppies we just were unable to have a dog in our previous home due to our rental agreement. I definitely want to get a puppy so I suppose I do not wish to follow through with the application if you are not interested or unable to allow me to adopt a puppy. Please let me know how to proceed from here. If I withdraw my application do you refund the $25 and or with proof of more dog ownership experience would you be OK with us adopting a puppy? Thank you so much for your time with this situation
Amy W

Wags response......
Hi Amy! I will request the $25 refund. It can take up to 72 hours to see it. Just note, we have had so many surrenders in the past with babies/puppies before we put this rule in place. This was our way of making that the puppy/dog has the highest chance of success. And also recognizing that 6 month old are still puppies in our eyes, they are mostly out of the nippy/jumping phase that causes the issues.

Thanks!

Tarah

If you have a family Good Luck adopting a puppy!
Southampton, PA
1 Star Rating
Overall Experience
We had to surrender our first dog after it savagely but our kids faces and hands. It was very sad, though we were happy to find a new puppy through Wags. All was fine until the puppy finally wasn’t a fit for the family. We work and do need to crate the dog until we can trust her. We have a walker come in the morning and she’s out walking several times a day. She’s still quite young and attempts to trust her out of the crate have gone poorly. She has anxiety and poops and pees in the crate even after frequent walks, etc. After working with a behaviorist and the Vet, they both agreed her anxiety may improve after being medicated and with additional intensive therapy. At 10 months old, I find it unethical to medicate a dog so she can have less anxiety in a crate. She should be in a home where she can be with someone and doesn’t need to be crates. Shes young enough to find her forever home where she can be the dog she is, not a dog that can kind of work in our home while surprised under medication - the dog isn’t happy, we’re not happy, but wags is happy that they have a placed dog. we’ve asked to surrender her back - after making a very tough choice to do so. She will be better suited in a home that doesn’t need her crated for a few hours at a stretch.

I went to the Wags event to show her for adoption. It’s not well organized - I stood there without a sign or a crate holding a leash, hoping someone would figure out My dog is available for adoption. When a family was interested but expected something different than advertised, I could tell it wasn’t a fit. I tried to find common ground for what they wanted, but It wouldn’t be right to not tell the truth about the dogs behavior.

When I asked about finding a foster after the family wasn’t a match, the coordinated (Stephanie) became combative with me, making statements like “well, you’re surrendering the dog” and “we don’t like people who surrender dogs”. I was confused so asked her to stop treating me so poorly, but she threw her hands up and said “I’m done with you”. It only devolved from there with the way she was treating me - so disrespectful. It made me upset and i left the event early. It’s obvious that she feels I’ve given up on the dog and I can see that. But she’s not getting that surrendering a dog in our case is the right thing to do. If I had decided to give up, I’d medicate her and she’s live a whole life not as the dog she’s here to be and we’d also be miserable dealing with crate cleanups daily.

I can’t recommend Wags to anyone. They treat people disrespectfully and very transactionally and I can’t say that they really care about placing my dog in the best place. I can’t speak for others’ experiences, only mine. I do hope Stephanie can see that she didn’t do a good thing today for the dog, for Wags or for herself.
Wynnewood, PA
1 Star Rating
Overall Experience
Ok so from start the website is confusing and some how i purchased a puppy before i even met one or was “approved” for one. So i finally after about 30mins of researching and calling one phone number i found and emailing someone called me back and explained i would be refunded 325$ In 72 hours but to still fill out my app with the 25$ fee. I did the next day i received an email questioning somethings about my vet which i handled because i haven’t changed my maiden name to my married name so the rescue could not get info... my fault. So then i clear that up send shot records for my cat. Next they tell me that they don’t like families with kids under 6 to adopt baby puppy’s 6 months and under... and they attached their policy.
First of all I’m paying for the puppy shouldn’t i be able to get what i want and what my 31 year old husband want...? My child reacts negatively towards big dogs and we want to get a small puppy for her to grow with.. they are basically telling me this won’t work. I explained we are not looking for a toy or something to flash around we want a family member and a puppy to take on runs and walks and picnics on trip and vacations. I also explained i would rather rescue then go to a puppy store but i guess I’ll have to spend the extra 200$ to get what i want. I’m an adult and I’ll be damned if someone who thinks they know myself and my family is going to tell me what’s best all because some people return there puppy’s because they can’t handle it.... also this is a gift for my husband for Father’s Day but this has been the most difficult process oh and also i would need a vet That I’ve used other dogs with because the breed i wanted is a bully breed... just ridiculous do not waste your time they deny you before they even meet you.
Philadelphia, PA
4 Star Rating
Overall Experience
Was approved for adoption within 24 hours. The first dog we were interested in was pending adoption to another family so we looked at other dogs. This is to be expected. Rescues do not reserve dogs. It is their mission to adopt dogs out so they can rescue more. The foster mom for the dog we adopted could not have been more accommodating. She came back to an adoption event just so we could meet our dog and allowed my husband to meet dog at her house the next day. The rescue used appropriate medical treatment on our pet prior to bringing him to PA. His vet records were provided. Would have given 5 stars except for the fact that they didn't give me his rabies vaccine tag and I had to go back to another adoption event to pick it up. Would definitely adopt through them again. So many animals to love.
Levittown, PA
1 Star Rating
Overall Experience
Support Wags if you advocate AGE DISCRIMINATION. If you’re over 64 years old, you’ll need a young cosigner because anyone over 64 doesn’t deserve a young dog since apparently you’re just going to go senile or die.

This is the “senior” statement on their adoption process (directly blocked and copied from their application & website):

“Wags Senior Citizen Adoption Policy
Our first interest is placing our dogs in a home that will be able to care for them for the rest of their lives. Sadly, the shelters are full of dogs that are turned into the shelter in their later years as their owner is no longer able to care for them due to owner health issues, moving to a retirement home, etc. While this is a delicate topic, and not meant to insult anyone, the following guidelines must be met if an adopter is over the age of 64:
1) Generally we will not adopt out young puppies to senior citizens - in 100% of cases in the past, the pup has been promptly returned as the pup was simply too much work for the senior citizen/adopter to keep up with. The dog you choose must be at least 1 year old (or older), and will also be dependent on age of adopter as well as other factors.
2) When choosing a dog that will be a right fit, the age, size and energy level of the dog must be considered. Factors such as whether there is a yard or not, and whether there is another person also living in the home to help care for the dog will be considered, and WAGS reserves the right to restrict the size and age of the dog eligible for adoption to a senior citizen.
3) Any person over the age of 64 must have a family member agree that they will take the dog in the event the adopter can no longer care for the dog. This family member must be interviewed by WAGS and must also sign all adoption paperwork.
When choosing a companion to adopt, please think of the big picture, be realistic, and choose a dog that you expect to be able to care for the rest of the dog’s life.”

So by all means, based on Wags policy, when you reach 64, you’re inept, incompotent and just going to die anyway. So if you agree with discriminating against seniors please support Wags. If not - join me in boycotting them. I pray these fanatic’s children have them put in the retirement home as soon as they’re 64, because anyone over that age is inept and incapable of making informed decisions. (For the record, I’m 40 years old, so this policy isn’t discriminating against me, just all the “old farts” 64 and older.) JOIN ME IN BOYCOTTING WAGS AND ALL BUSINESSES WHO SUPPORT THEM! AARP & BUCKS COUNTY AREA ON AGING ARE INFURATED WITH WAGS AGE POLICY (just saying).
Bensalem, PA
1 Star Rating
Overall Experience
Long story short. If you want to volunteer, look elsewhere. I hope they treat the animals better than they treat the potential volunteers. What a headache.
1 Star Rating
Overall Experience
I am writing this because my fiancé and i decided we wanted a puppy. When discussing the idea with a co-worker he suggested adopting over “buying.” He himself has volunteered for Wags Rescue and made many valid points. That same day two weeks ago, i decided to apply for apply for a puppy, grayson, jaxson and then duke. I received a phone call the same night i applied advising grayson was adopted, but jaxson and duke were not, they were still available, but sick at the vet so we couldn't see them until they came home. Literally the next day my application was approved and i was informed Jaxson was adopted by then. Again THE NEXT DAY, after having been told he was available and there was nothing we could do until they came home from the vet. So from that point we decided on meeting Duke. When arriving to meet Duke the foster Tarah informed us someone else was interested and because their application was approved 45 minutes before mine that they had first dibs. We had already scheduled to meet Duke and the “first dibs” person scheduled after us. We FELL IN LOVE with Duke. But because the other persons application was approved first they got him. We were CRUSHED. but let it go. Fast forward to this week Wednesday, i scheduled for a meet and greet with Piraeus today, Saturday. Upon arriving to the fosters home we were told all of the puppies were available besides specifically Piraeus. The one puppy we were interested and were told we cant take him home until 3/8. So again, showed up to see a dog that we didn't have a chance with. I inquired and set everything up Wednesday, yet someone bought him online Thursday and some how no one knew anything about it. How is it in the case of Duke it was okay to hold him for the family that was approved before us(according to the foster) even though we inquired first and with Piraeus was again inquired first, but someone jumped right over us by paying for him and no one knew anything about it?! What was one dog allowed to be held and not the other? How is someone allowed to adopt a dog sight unseen? Isn't is all about the right fit for the dog? How can that be decided of there is no meet and greet done?! How is it known that dog is right for that family and vice versa?! None of this is fair to us. To get our hopes up and keep stringing us along saying “there are always more puppies.” I get that, but having us meet different puppies over and over for NOTHING is not right. At this point it makes no sense in adopting. Might as well go and shop for one instead of rescuing one. This whole ordeal is not good for your reputation. From my co-worker who had great things to say about this organization to now me and my situation opening up his eyes. Word of mouth spreads and i can guarantee anyone in my passings looking for a dog hears our story so they don't make the same mistake and have to go through the same crap we had to emotionally and mentally with your organization. I hope this email makes it to someone that really matters and cares. I will be sure to post it everywhere i can and again will spread the word on this phony organization who “puta the dogs first.” The money is whats important, nothing else, clearly.

Amy S.
Willow Grove, PA