Saw a car on Carsales which we were interested in purchasing, listed at Werribee Hyundai. My husband rang and spoke to Gil, told him were were very interested and would travel down to see the car ( 100mkm) . On the Sunday we dealt with Peter , who was very obliging and got the car out for us to test drive.
The car was what we wanted so we left a deposit, there was no trade in , and awaited communication about delivery.
From this point on it turned to total unprofessionalism , shocking service , and lack of communication.
Don’t know how many times we rang and the person was unavailable, and were told they would ring us back. Never did.
Waited two weeks for delivery , on the day of delivery ( Saturday, they knew we were coming ) we were still mucked around. The money for the car had been paid on Thursday prior.
After delivery we find the engine manifold cover was broken.... contacted Manuel , told us they knew it was broken at RWC but would not be covered. The reversing camera does not work either . We have had the car for one month, approximately 300 km , now the battery has died. Contacted you again, never got a return call , which is nothing new. In the end called RACV which said it was the original Panasonic battery ( which aren’t available in Aust) and had marks on terminals , which the technician said indicated the battery had been crook for a while and jump started quite a lot.
The new battery cost us $231.
We have purchased several new cars and second hand vehicles from varying dealerships and Werribee Hyundai’s service and lack of communication is the worst we have ever experienced. We currently have a new Ford and the service we received and still receive from this dealership runs rings around your service.
Very disappointing and would definitely not recommend this dealership.