Werribee Hyundai

163-179 Old Geelong Rd
Hoppers Crossing, VIC 3029

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3.3 rating of Werribee Hyundai
3.3 out of 5

45% Recommended

Based on 8 Sales and 4 Service Reviews

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Ratings 3.3
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1 Star Rating
Overall Experience
Really pathetic experience. Very insensitive and poor customer service. The staff especially the Manager Luke are not bothered.

I bought a second hand car and it broke down. It's been two weeks and still they haven't figured out what the issue is. They have sold me a defective product and refuse to refund. Now I am at their mercy.

The worst part is that they don't even feel apologetic or try to do something. You can call me on 0481304696 if you need more details. t's strange that you are paying $10,000/- and there is no recourse. I know that if they are taking so much time to figure out the problem it's definitely a major issue like transmission or engine.

So basically it's been the biggest mistake of my life.
1 Star Rating
Overall Experience
Saw a car on Carsales which we were interested in purchasing, listed at Werribee Hyundai. My husband rang and spoke to Gil, told him were were very interested and would travel down to see the car ( 100mkm) . On the Sunday we dealt with Peter , who was very obliging and got the car out for us to test drive.
The car was what we wanted so we left a deposit, there was no trade in , and awaited communication about delivery.
From this point on it turned to total unprofessionalism , shocking service , and lack of communication.
Don’t know how many times we rang and the person was unavailable, and were told they would ring us back. Never did.
Waited two weeks for delivery , on the day of delivery ( Saturday, they knew we were coming ) we were still mucked around. The money for the car had been paid on Thursday prior.
After delivery we find the engine manifold cover was broken.... contacted Manuel , told us they knew it was broken at RWC but would not be covered. The reversing camera does not work either . We have had the car for one month, approximately 300 km , now the battery has died. Contacted you again, never got a return call , which is nothing new. In the end called RACV which said it was the original Panasonic battery ( which aren’t available in Aust) and had marks on terminals , which the technician said indicated the battery had been crook for a while and jump started quite a lot.
The new battery cost us $231.
We have purchased several new cars and second hand vehicles from varying dealerships and Werribee Hyundai’s service and lack of communication is the worst we have ever experienced. We currently have a new Ford and the service we received and still receive from this dealership runs rings around your service.
Very disappointing and would definitely not recommend this dealership.
Alfredton, VIC
1 Star Rating
Overall Experience
We had the most appalling experience at Werribee Hyundai today.
After finding a vehicle online which we were ready to buy, and test driving a comparable model from their lot, we sat down with Paul to discuss a trade. I made it very, very clear that we were accepting of the demo vehicle’s ticketed price, but were only interested in listening to their very best offer on changeover value (rather than playing a tiresome back-and-forth negotiating game on my girlfriend’s low km, 2013 Volkswagen Tiguan which she’s had from new). Paul valued the VW at $7,000 for trade (I.e. 50% of the Redbook value), and then immediately backtracked when we rose to leave on the basis that he was low-balling us. My girlfriend (who is four months pregnant) and I left the front door of their showroom to loud volleys of abuse from ‘Paul’, including “thanks for wasting my time - I took you for a test drive” and “don’t come back here!”
This all happened in full view of his colleagues and management of the dealership.
I want to reiterate that we were undemanding, intending buyers, having our first interaction with Werribee Hyundai and spent roughly 35 minutes there all-up.
Docklands, VIC
5 Star Rating
Overall Experience
Good experience ,JAMIE makes our purchase very enjoyable and he knows everything about his job.
Hoppers Crossing, VIC
1 Star Rating
Overall Experience
e found an advert for a used 2011 Nissan Murano on carsales from Werribee Hyundai which we inspected in early March of this year. We spoke with a salesman called Peter who took me through the usual spiel, I was impressed with the car so we put down a deposit, on the condition that the squeaky interior is fixed.

Two weeks pass and we are still waiting for our car to be roadworthied, serviced etc. Finally comes to picking up the car which all goes generally smoothly.

After two days I realise that the interior had not been fixed as requested, which was mildly frustrating but did not mind. Ten days later and the car completely conks out (battery dead). We find out that it is a nine year old battery from the RACV man, which he says that the usual shelf life for a battery is between 3 to 4 years. We pay $230 to get a new battery, I call up Werribee Hyundai and speak to a guy named Chris (heavy accent), tell him the situation and ask whether we can be reimbursed. He tells me in a very rude and aggressive way that this is not covered under the warranty. I tell him that the battery is nine years old and the average shelf life is three years etc etc etc (I had actually called up multiple Nissan dealers who had told me the same thing re: battery life of a Nissan battery). He refused. I highlighted the breaches of consumer law that had occurred regarding this, to which no budging.

It was only until after making some calls with the RACV that we found out that the Murano was a 2010 model as well, not the 2011 that was original advertised! Absolutely unbelievable.

So to summarise:

- Did not fix the interior as initially agreed
- Sold us a car with a nine year old (original battery) when the average life span is three to four years. Car stopped working after ten days and refused to reimburse us.
- Sold us a 2010 model Nissan Murano when it was advertised as a 2011.

I hope you read this review because this has been the most frustrating experience I have had in a very long time dealing with both Peter and Chris.

I am taking this case to VCAT but, for your own sanity, do not buy a car from these people
5 Star Rating
Overall Experience
Great service and great people
Frankston, VIC
4 Star Rating
Overall Experience
Our experience buying a car today was very positive. Ali's was pleasant and we thought he knew a lot about his job. He made buying the car an enjoyable experience. Thanks, Bev
Point Lonsdale, VIC
5 Star Rating
Overall Experience
Such an easy and enjoyable experience! Great customer service all around! Chris is an excellent salesman and made the process very easy, so go see Chris! & Rebecca who does the finance was very thorough when explaining everything and insured I was happy and understood everything! Great work team!
Kurunjang, VIC
5 Star Rating
Overall Experience
Great service very genuine Sales Comsultant Milan Vasic.
Albion, VIC
5 Star Rating
Overall Experience
Excellent dealership, lovely people! would highly recommend
Keon Park, VIC