Got a great deal, sales guy was great (Peter) and things went well until I picked up the vehicle. Promised two keys, I used one to try and start the car and it would not work. Second key was OK. Being promised two keys means that they should both be usable.
When I asked Manuel what was wrong he said that I should take the key to Mitsubishi (the manufacturer of my vehicle) and they would reprogram it. Basically, they absolutely could not have cared less, I had payed for the car and as far as they were concerned not their problem and I was still in the vehicle delivery area yet to have moved the vehicle. As it turned out, the key had no chip and I will need to replace it ($395 quoted by Mitsubishi).
Based on the earlier reviews I have looked at, I don't like my chances of getting this addressed by the dealership.
Had I known the second key was useless we could have discussed and arranged something mutually acceptable but to be dismissed almost contemptuously and left feeling very disappointed and a tad angry. This is the 3rd vehicle I have arranged for immediate family to have purchased from the Hopper Group in the last 9 months (1 new Kia, a used Kia and this vehicle), I will think twice before purchasing from this group again.