West Broad Volkswagen

West Broad Automotive Group

9001 West Broad Street
Richmond, VA 23294

Inventory: NewUsed
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4.9 rating of West Broad Volkswagen
4.9 out of 5

99% Recommended

Based on 215 Sales and 1 Service Reviews

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Ratings 4.9
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West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
3 Star Rating
Overall Experience
I enjoy the car however I haven’t taken it to get serviced twice for the same issue. It’s a new car so I shouldn’t be experiencing any problems. The car automatically shuts off while the gear is in drive. I have to completely turn the car off and put it in park to restart it. This has happened several times which made me take it in. It’s not the stop and start feature on the car that’s causing it. So I’m not sure what the malfunction is. Hopefully this problem can be handled because it can be a serious issue at a stop light or just in traffic thats at a halt, since I’ve had to restart the car completely and shift gears from drive to park and then back to drive
Shelton, CT Assisted by Gary Garabetian
Skip A at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Skip A at West Broad Volkswagen
4 Star Rating
Overall Experience
I don't enjoy car buying. Even though I'd selected the precise vehicle I wanted beforehand, and even though I had no intentions to negotiate a lower price, I still dreaded having to deal with an aggressive salesperson and his cryptic but equally aggressive (but even shrewder). Fortunately, I 1) went to West Broad Volkswagen, where 2) I was greeted by James Anderson, and 3) his manager, who, along with 4) the rest of the staff were awesome. It still took some time (the only reason I gave 4 stars instead of 5), but what a great group of people to work with! Got the car I wanted (my first new one) at a great price, and I got to keep all my limbs, organs, AND dignity.
Richmond, VA Assisted by James Anderson
Cole a at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Cole a at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary was a real pleasure to work with! Found our dream car when other dealerships wouldn’t even try.
Midlothian, VA Assisted by Gary Garabetian
Theresa P at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Theresa P at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary was very nice and helpful.
Urbanna, VA Assisted by Gary Garabetian
Mike M at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Mike M at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary Garabetian was truly wonderful to work with. He helped us get exactly the right car and wasn't pushy in the least, I would absolutely recommend him to anyone!
Glen Allen, VA Assisted by Gary Garabetian
Ann M at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Ann M at West Broad Volkswagen
5 Star Rating
Overall Experience
Amazing experience!!! Thanks to Jared and Michael for making my time there pleasant, easy and informative. I shared what I could do and they made it happen quickly with all my questions answered and challenges handled. It was all about making me happy. They are both easy to work with and so willing to help you!!! Please go see them both I promise you will be satisfied, happy and impressed with their knowledge and commitment to you. Thank you, thank you and thank you to both Jared and Michael l!!!
Assisted by Jared Mazzo
West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
5 Star Rating
Overall Experience
Gary was excellent to work with from start to finish. He was responsive and helpful while we considered options, and when it came time to purchase the car he was organized and efficient. The West Broad VW team made the process easy!
Richmond, VA Assisted by Gary Garabetian
Stephan H at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Stephan H at West Broad Volkswagen
5 Star Rating
Overall Experience
Everything was very smooth. Nice to visit a dealer that is interested in selling a vehicle without being overbearing.
Midlothian, VA Assisted by Gary Garabetian
Jessica W at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Jessica W at West Broad Volkswagen
5 Star Rating
Overall Experience
The staff were incredible friendly and helpful. My salesperson, Garry Garabetian, was a great help and made the process extremely easy. Toby, the service manager, Tracy in Finance, and Bobby from service were amazing as well
Richmond, VA Assisted by Gary Garabetian
April T at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
April T at West Broad Volkswagen
5 Star Rating
Overall Experience
I highly recommend this dealership to EVERYONE! This was my first time purchasing with them and everything from beginning to end was a smooth and easy process! I truly enjoyed the experience I had and James was the BEST! Thank you guys so much for everything!!!
Spout Spring, VA Assisted by James Anderson