West Broad Volkswagen

West Broad Automotive Group

9001 West Broad Street
Richmond, VA 23294

Inventory: NewUsed
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4.9 rating of West Broad Volkswagen
4.9 out of 5

99% Recommended

Based on 215 Reviews

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Ratings 4.9
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West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
5 Star Rating
Overall Experience
I met Gary Garabetian through a text message that he sent to me about that availability of a KIA Telluride from West Broad. After several frustrated experiences with various car dealers in Fredericksburg and Northen Virginia, Gary demonstrated poise, professionalism, and a level enthusiasm that I rarely see anymore in the business world. Page Auto and West Broad Volkswagen should be proud to have Gary as one of their sales team. I drove an hour to purchase my KIA from West Broad because Gary Garabetian made the experience pleasant and stress free.
Fredericksburg, VA
West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
5 Star Rating
Overall Experience
I came into the dealership knowing exactly what I wanted and having already agreed on a sale price via email. This could have been a strictly transactional relationship, but Gary Garabetian flashed his solid customer-first mindset with two unique "surprise and delight" moments.
1) I had an unusual request about keeping the tires that were on my trade-in. Gary helped accommodate that and made sure it was a win-win for everyone involved.
2) 2+ months after my purchase, Gary called to wish me a happy birthday. I have never experienced anything even approaching that level of personal touch and thoughtfulness in this industry. I would never expect that and it ensured I will return to work with Gary in the future.
Glen Allen, VA
West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
5 Star Rating
Overall Experience
Scot did a great job helping me find the right car at the right price. His no pressure attitude made buying a car a very stress free environment. Would definitely recommend buying a car from him.

Osama’s very friendly approach to finding a warranty made things very easy. He was also able to help me get a very low APR which I greatly appreciated. He offered very friendly service and was great to work with.

Five star experience all around.
Richmond, VA
West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
5 Star Rating
Overall Experience
Overall a wonderful and smooth experience.
Richmond, VA
West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
3 Star Rating
Overall Experience
I enjoy the car however I haven’t taken it to get serviced twice for the same issue. It’s a new car so I shouldn’t be experiencing any problems. The car automatically shuts off while the gear is in drive. I have to completely turn the car off and put it in park to restart it. This has happened several times which made me take it in. It’s not the stop and start feature on the car that’s causing it. So I’m not sure what the malfunction is. Hopefully this problem can be handled because it can be a serious issue at a stop light or just in traffic thats at a halt, since I’ve had to restart the car completely and shift gears from drive to park and then back to drive
Shelton, CT Assisted by Gary Garabetian
Skip A at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Skip A at West Broad Volkswagen
4 Star Rating
Overall Experience
I don't enjoy car buying. Even though I'd selected the precise vehicle I wanted beforehand, and even though I had no intentions to negotiate a lower price, I still dreaded having to deal with an aggressive salesperson and his cryptic but equally aggressive (but even shrewder). Fortunately, I 1) went to West Broad Volkswagen, where 2) I was greeted by James Anderson, and 3) his manager, who, along with 4) the rest of the staff were awesome. It still took some time (the only reason I gave 4 stars instead of 5), but what a great group of people to work with! Got the car I wanted (my first new one) at a great price, and I got to keep all my limbs, organs, AND dignity.
Richmond, VA Assisted by James Anderson
Cole a at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Cole a at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary was a real pleasure to work with! Found our dream car when other dealerships wouldn’t even try.
Midlothian, VA Assisted by Gary Garabetian
Theresa P at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Theresa P at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary was very nice and helpful.
Urbanna, VA Assisted by Gary Garabetian
Mike M at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Mike M at West Broad Volkswagen
5 Star Rating
Overall Experience
Gary Garabetian was truly wonderful to work with. He helped us get exactly the right car and wasn't pushy in the least, I would absolutely recommend him to anyone!
Glen Allen, VA Assisted by Gary Garabetian
Ann M at West Broad Volkswagen West Broad Volkswagen (804) 242-0380 9001 West Broad Street , Richmond, VA
Ann M at West Broad Volkswagen
5 Star Rating
Overall Experience
Amazing experience!!! Thanks to Jared and Michael for making my time there pleasant, easy and informative. I shared what I could do and they made it happen quickly with all my questions answered and challenges handled. It was all about making me happy. They are both easy to work with and so willing to help you!!! Please go see them both I promise you will be satisfied, happy and impressed with their knowledge and commitment to you. Thank you, thank you and thank you to both Jared and Michael l!!!
Assisted by Jared Mazzo