A few weeks ago we’ve received an airbag recall letter for my wives Honda CRV so I asked her to book it in for an airbag replacement. Since my wife looks after our 2 very young children during the week I’ve asked her to book the car in on a Saturday. So she booked the car in for Saturday the 1st of July at 10 in the morning. So on Saturday morning I went to get the car fixed and drove up their drive way and asked one of their sales people for the service entry. He informed me that the service workshop was in fact closed today and that I was the second person that day coming in for an appointment. He then sent me inside to reception to get some help. The two ladies at reception were very friendly and asked if the appointment was confirmed… I didn’t know, WOW I thought an appointment was an appointment I did not know that it needed additional confirmation (I’ll keep it in mind for my next doctors appointment). They informed me that the service centre was only opened every second Saturday and today it was in fact closed. Another gentleman in a suit joined apologised and confirmed once more every second Saturday but not today. They asked for my details preferred booking day (Saturday) and told me they escalated this and “Management” would call me on Monday to work something out.
Monday came no call, no call from Management on Tuesday, Wednesday or Thursday either and so Friday morning I decided to go their website and get some contact details a chat window came up and I described my journey so far. She asked me for a preferred day to fix it I said Saturday she says no we are closed Saturdays ?!?WOW?!? I thought you are open every second Saturday. So I told her that now I really want this call from management or I will come in person to let them what I think about the quality of their service. …But nothing.
So I decided they are not worth my time after all If between a total of 5 people they can’t work out whether they are opened or not maybe I shouldn’t let them play with any safety relevant parts of the car either.
Funny enough I will be in the market for a new car at the end of the year anyway and probably would have bought a new CRV there – but I don’t think so anymore I won’t by any brand car from any Werribee & Western Automotive Group if the service is so unreliable.
Never again my brand new car has had an a/c compressor replaced well i think it has while waiting for a month and doing triple the money in a loan car than i would spend in my car. Called ACA and Consumer Affairs
I am dusgusted with the service department its Management lack of service a month delay on my car the rideness experienced and the loan car which was a fuel gussler cost me three times the amount of fuel i pay for in my car. Very worried i got a lemon. They need to make good of the money ive spent on extra fuel the anxiety of driving their loan car and if they proceed to charge me for a service admist all of this im off to Consumer Affairs and the media
Bought a brand new car that makes a loud rattling from the dashboard. Two years later, and despite always asking for it to be fixed during service, and being assured that it was, the dashboard continues to rattle. Loudly.