Western Highway Honda

1-3 Eucumbene Drive, Caroline Springs
Ravenhall, VIC 3023

Inventory: NewUsed
Visit Website

4.9 rating of Western Highway Honda
4.9 out of 5

97% Recommended

Based on 409 Sales and 8 Service Reviews

Write Review

Team Member
Ratings 2.5
Search Area
Time Frame
1 Star Rating
Overall Experience
I bought a Honda HRV and have experienced bad and poor service at western Honda Caroline Springs.
We owned the HRV for closed to two years now and unfortunately the car is now under big problems.

My wife is the one driving the car. At around 4 pm, on Friday 16th of Feb 2018 going back home from picking up my daughter from school. It is normal route that she always taking everyday. On that day, while driving slowly along the Brunton street going back home, she heard an unusual and loud bang at the front of the car. She taught that she crushed on the car approaching her, at that big impact she also hit her head on the steering wheel. Because of her confusion, she manage to calm down and able to park the car on the side of the street due to another car at her back. My daughter was also shocked for what was happened.

They came out of the car and inspect the body and look if there is any damaged. Surprisingly no damaged or dent was seen on the car. Not flat tyre either.

When they managed to drive the car along The Grange road in a very slowly speed, they smell a burning rubber and then decided to completely park the car along The Grange road.
They call me during the time and told them to wait for me and call road assistance.
RACV mechanic came and inspect the car and told them it is not safe to drive the car because of mechanical fault drive train or possible trans malfunction. He organised the towing and advised to bring it to Honda western Caroline Springs.

We coordinated the problem to WestenHonda service. Steve, the manager told us that Henry, the service manager, will come to look what happen since its almost late in the evening.
Henry inspected the car and saw the tie rod was totally bent and damaged. He advise to park it in Western Honda so they can analyse what happens.

Tuesday, 20 Feb 2018, My wife ring Henry in the office and told her to come by to show some stuff. When we came the other day they explained to us that my wife hit a big thing that causes the tie rod to bent and snap. But in our defense my wife told them she does not hit anything. Because no damage was seen on the under cover of the engine and no scratches on the any metal parts,

Steve and one of Honda mechanic insist that we hit something and Steve told us to contact our insurance and bring the car to auto repair since the chassis moved and misaligned which Honda cannot fix.

I got no good advise when I ask Steve what to do. Completely taking out his responsibility on the car which in reality they are the one doing all the service work.

They told me to remove the car immediately and look for auto repair shop to repair the misalignment. They can’t do anything he said. Steve not even bother to help us what to do and how to process insurance since this is the first time we experience it.

To cut it short, I bring the car to McIntyre auto repair shop. They done separate investigation on what happen. They advise me to get the service report for WesternHonda. Call Henry of Honda and promised me he wil send the service report Thursday 22 Feb. COB. Unfortunately when I call around 5pm on the same day, Henry told me that he can’t send the service report as per advise of Steve.

Is there any hidden agenda here? We are being transparent to them and now we can’t get any service report which in my opinion should be an SOP of the company.

Steve wake up. Man-up. Take responsibility. Honda is at stake here if you are hiding something.
Burnside, VIC
1 Star Rating
Overall Experience
A few weeks ago we’ve received an airbag recall letter for my wives Honda CRV so I asked her to book it in for an airbag replacement. Since my wife looks after our 2 very young children during the week I’ve asked her to book the car in on a Saturday. So she booked the car in for Saturday the 1st of July at 10 in the morning. So on Saturday morning I went to get the car fixed and drove up their drive way and asked one of their sales people for the service entry. He informed me that the service workshop was in fact closed today and that I was the second person that day coming in for an appointment. He then sent me inside to reception to get some help. The two ladies at reception were very friendly and asked if the appointment was confirmed… I didn’t know, WOW I thought an appointment was an appointment I did not know that it needed additional confirmation (I’ll keep it in mind for my next doctors appointment). They informed me that the service centre was only opened every second Saturday and today it was in fact closed. Another gentleman in a suit joined apologised and confirmed once more every second Saturday but not today. They asked for my details preferred booking day (Saturday) and told me they escalated this and “Management” would call me on Monday to work something out.
Monday came no call, no call from Management on Tuesday, Wednesday or Thursday either and so Friday morning I decided to go their website and get some contact details a chat window came up and I described my journey so far. She asked me for a preferred day to fix it I said Saturday she says no we are closed Saturdays ?!?WOW?!? I thought you are open every second Saturday. So I told her that now I really want this call from management or I will come in person to let them what I think about the quality of their service. …But nothing.
So I decided they are not worth my time after all If between a total of 5 people they can’t work out whether they are opened or not maybe I shouldn’t let them play with any safety relevant parts of the car either.
Funny enough I will be in the market for a new car at the end of the year anyway and probably would have bought a new CRV there – but I don’t think so anymore I won’t by any brand car from any Werribee & Western Automotive Group if the service is so unreliable.
Keilor Downs, VIC
1 Star Rating
Overall Experience
Never again my brand new car has had an a/c compressor replaced well i think it has while waiting for a month and doing triple the money in a loan car than i would spend in my car. Called ACA and Consumer Affairs
Burnside, VIC
1 Star Rating
Overall Experience
I am dusgusted with the service department its Management lack of service a month delay on my car the rideness experienced and the loan car which was a fuel gussler cost me three times the amount of fuel i pay for in my car. Very worried i got a lemon. They need to make good of the money ive spent on extra fuel the anxiety of driving their loan car and if they proceed to charge me for a service admist all of this im off to Consumer Affairs and the media
NOT HAPPY
Burnside, VIC
5 Star Rating
Overall Experience
On time service performance is always what Busy mums needs. Thanks to westernhighway Honda . My first time and will be my official Service crntre
Burnside, VIC
5 Star Rating
Overall Experience
Happy with the services provided . Special thanks to Cheng , Ellie and Frankie. Cheng explained well all the services well .
Albanvale, VIC
1 Star Rating
Overall Experience
Bought a brand new car that makes a loud rattling from the dashboard. Two years later, and despite always asking for it to be fixed during service, and being assured that it was, the dashboard continues to rattle. Loudly.
Burnside, VIC
5 Star Rating
Overall Experience
Steve K. was very helpful and accommodating. It is nice to have someone pleasant to talk to you when you drop off the car for service
Kurunjang, VIC