From the moment we step on Western Highway Honda everyone is very welcoming specially Cheng who greeted us first and introduced us to Frankie who helped us with the process and very patiently let us test drive the different civic models. Thank you Frankie for all your help and your impressive customer service from assisting us in choosing the right car and doing your best to give us a good deal, to the delivery day, and everything else in between. This makes our buying experience great and something we will remember. Also thanks to Ellie who is spot on and answers all our queries. Highly recommend Western Highway Honda.
Never again my brand new car has had an a/c compressor replaced well i think it has while waiting for a month and doing triple the money in a loan car than i would spend in my car. Called ACA and Consumer Affairs
I am dusgusted with the service department its Management lack of service a month delay on my car the rideness experienced and the loan car which was a fuel gussler cost me three times the amount of fuel i pay for in my car. Very worried i got a lemon. They need to make good of the money ive spent on extra fuel the anxiety of driving their loan car and if they proceed to charge me for a service admist all of this im off to Consumer Affairs and the media
On time service performance is always what Busy mums needs. Thanks to westernhighway Honda . My first time and will be my official Service crntre
Ourn experience with Honda Western Highway was an awesome one!. Chanaka has been very helpful making it easier for us to decide what model to choose. Same with Ellie who's so efficient and spot on with what was needed. We would not have a second taught recommending them to our friends and relatives.
Me and my family are very happy doing business with Western Highway Honda (Caroline Springs). The manager, Graeme, was very easy to talk to. Michael was very accomodating and high commendation for Phillip Vo, who assisted us all throughout since the day we were just checking the vehicle out. Very pleasant and very helpful. Over-all we were very satisfied, we didn't feel pressured and got what we wanted. Great Team!
I have very warm and enjoyable experience at Western Highway Honda. Frankie the dealer guy, took very good care of me. He make sure I find the right car that satisfy my needs with the right price. As a first time buyer I wasn't sure of what I was going to get or what car I need to get but Frankie spend the whole time with me explaining each Honda cars and explaining every little details and answering every questions that I asked. Overall my experience was excellent and I fully recommend Western Highway Honda to anyone looking for a good car with excellent details and good customer service.
I had such a wonderful and overwhelmed with all staff and especially the saleman mr Vinny Pham. He is very consistency and reliable on his services to us, detailed and honest. Love the experience and the humble of him. Thank you so much! Will recommend to anyone I could to come to this dealer and buy car from you. Excellent!!!
Bought a brand new car that makes a loud rattling from the dashboard. Two years later, and despite always asking for it to be fixed during service, and being assured that it was, the dashboard continues to rattle. Loudly.
Frankie, Greame and Elli were great to me. I had a good overeall experience. I do however think Sarah mislead on some of the information about the paint protection and tint. After reading the warranty it seems quite tedious to fix the paint protection is there are any issues. Also they will make me pay an excess. This is disappointing. My friend is also telling me that I could have got my tint done externally and this would not void my warranty as she said.
Other than that I enjoyed my time with Frankie. Good guy. Still a positive experience overall.
The entire staff from at Western Highway Honda was so friendly and professional I would not hesitate to recommend them to any future Honda purchaser. Karthick Seenivasagan, the salesman who I mainly dealt kept me informed on progress at all times..