Western Nissan

5-7 Eucumbene Drive, Caroline Springs
Ravenhall VIC 3023

Inventory: NewUsed
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4.8 rating of Western Nissan
4.8 out of 5

Based on 151 Sales and 4 Service Reviews

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Rating 4.8
5
  92 Percent
142
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StarStarStarStarStar
Excellent Overall Experience

Excellent attention and really looking for helping people to get the best for the individual! Well done! Thanks!!

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Excellent Overall Experience

I found Rob Mercer to be an excellent salesman and a genuine person and that goes for all the people at western Nissan I would also like to thank mark charge for giving me a great deal on my car cheers everyone Jason strange

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Excellent Overall Experience

Excellent staff!I have a very fantastic salesperson thatnis why I kept coming back to Nissan!Thanks John !

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Excellent Overall Experience

I can't praise the Western Nissan staff enough for the way they treated me (and my adult sons, who were helping me) - they were all friendly and welcoming. I particularly appreciated the customer service I received from the salesman I was dealing with, John Cundaris. He was attentive without being at all pushy and treated me very kindly. Overall he came across as just a really nice person. Although he all knew I was a budget customer, he treated me (and my sons) so well I felt like I was a VIP. The big bow on my new car as a presentation when I bought it was just another example of their wonderfully lovely and caring service. The whole experience was overwhelmingly positive. And as for the car - I've had it a month now and I still drive with a big smile on my face. My little Nissan Pulsar is just so perfect for me and looks awesome and I couldn't be happier.

StarStarStarStarStar
Excellent Overall Experience

Thanks you so much for taking good care of us

Photo for Nyankur m
March 11th
StarStarStarStarStar
Excellent Overall Experience

My partner and I came in looking for a new ute for him as we have just recently had a baby and needed a second car that fitted a car seat and was reliable and safe. We were approached by Rob Mercer who was nothing but helpful throughout the whole process. We had a certain amount we were adamant on spending and after much negotiation our price was met. We are beyond thrilled on our new purchase and cannot give any negative feedback about Rob or Western Nissan. Thankyou!

StarStarStarStarStar
Excellent Overall Experience

I thought Rob was very knowledgeable about the vehicle and I was happy with the experience I had with Western Nissan... I would recommend people to go there in the future...... Also first time I have bought a Nissan after owning Fords, Toyotas, Mazda...

Photo for Kenneth Knight
March 10th
StarStarStarStarStar
Excellent Overall Experience

Rob is wonderful and he knows what the customer wants.

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Excellent Overall Experience

Excellent service and sales person was good

Photo for Mini J
March 6th
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Excellent Overall Experience

Great service from sunny

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Excellent Overall Experience

Thank you Sunny for a very enjoyable day finding our car!

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Good Overall Experience

Smooth! No hiccups, Jackson was really accomodating and not pushy at all

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Excellent Overall Experience

Happy for my new car

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Excellent Overall Experience

Thankyou to John for helping me find my Kia who was extremely helpful in my search for a new car as well as delivering the car to standard ?

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Excellent Overall Experience

PI was treated with respect and all my questions were answered. I deaf bit Sunny had patience and was extremely helpful

Photo for Rachel Anne De Bpno
February 28th
StarStarStarStarStar
Excellent Overall Experience

Everyone was fantastic; friendly, hepfull, efficient and pleasure to deal with.

Thank you all from Western Nissan which made purchase of my new car great experience.

Big thanks to John and Rob I was mostly in contact with and who sold me my new car. Thank you for everything.

StarStarStarStarStar
Excellent Overall Experience

I got to say that we've received an outstanding service from Nissan and Sunny as our salesman in particular.

We feel that our needs were well looked after.

Will definitely recommend this dealer!

Photo for Stephanie W
February 27th
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Excellent Overall Experience

Service was great. Staff went above and beyond especially Jennifer and Sunny.

Photo for Christopher M
February 27th
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Excellent Overall Experience

Very accommodating! Staff is well approachable . Kudos to Sunny. Thank you for giving us a good deal.

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Needs Improvement Overall Experience

I purchased a Brand Spanking New Nissan X-Trail Ti T32 2014 model last October 2014. Since day 1 driving the car, it has been Serviced at Western Nissan Caroline Springs until it started having issues last December 2016. On December 6 2016, we have our X-Trail service (MAJOR) paid almost $500. After 2 weeks of driving the Car, an obvious noise started to arise while Accelerating. This never occurred before. So, I took the car to Nissan Dealer in Caroline Springs last 10/01/2017 to get it fixed. I have no issues with the Rep Troy & Garry who I understand they just work for their and I do not blame them on anything. Except I was NOT provided a LOAN CAR for a week. I have to call them pretty much everyday requesting for one as I have 3 kids. They kept stating they don't have a Loan car available until I posted a Bad review about their company. Funny enough the next day, they called me stating there a Loan Car Available. I'm now writing this today about 6 weeks from the day I dropped my X-Trail to Nissan Dealership in Caroline Springs on 10/01/2017 and still being fixed.

I was advised that they have replaced the part the they deem faulty but still making a noise. I guess this is a MAJOR fault not a Minor fault when I was ORIGINALLY advised at the very beginning. If this still cannot be fixed within a reasonable acceptable timeframe, I would want a brand new replacement car or a refund. If not adhere to my request, next step would be to VCAT with my solicitor.

February 23rd
StarStarStarStarStar
Excellent Overall Experience

Jackson was Lovely and patient talking me through all details of the car. John was great to deal with too in the initial sale.

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Excellent Overall Experience

Awesome crew and great service. Very happy with my car.

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Excellent Overall Experience

Good Deal, great sales team.

Photo for Lampul T
February 21st
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Excellent Overall Experience

Sunny & Tim were amazing!! I was extremely happy with there customer service, Sunny even went to the trouble of taking all my stuff from my old car to my new car (before purchase) just to prove the boot was going to fit what I needed it too. Overall my experience was awesome & would throughly recommend them.

Photo for Melanie M
February 20th
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Excellent Overall Experience

Thanks to Rob and the team at Western Nissan.

Great dealership and would recommend them to anyone in the market for a new Nissan.

Our staff are dedicated to providing you with the best of care at all times, so whether you are buying, selling or leasing come and experience the difference at Western Nissan.


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