Westpoint Ford

42-56 Heaths Road
Hoppers Crossing, VIC 3029

Inventory: NewUsed
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4.8 rating of Westpoint Ford
4.8 out of 5

97% Recommended

Based on 289 Sales and 10 Service Reviews

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Star of the Week

Cipriano Di Tella

Cipriano's customers loved their experience. Find out why.

Ratings 4.8
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5 Star Rating
Overall Experience
From the moment I walked into the dealership I felt welcomed. Eddie is outstanding, he really knows his stuff. He is friendly, thorough and informative. Nicky is a delight to deal with and really went the extra mile. Jack Dunlop’s follow up was also fantastic. When I picked up the car everyone went out of their way to make the experience really special. Nathan in the service department did such a great job explaining everything to me. He clearly loves his job. I would highly recommend anyone to purchase a new vehicle from Westpoint Ford.
Cocoroc, VIC Assisted by Eddy Secchi
5 Star Rating
Overall Experience
Great experience! The process was very easy and smooth. Joe was very kind. Had a very enjoyable experience.
Moonee Ponds, VIC Assisted by Joe Magliano
5 Star Rating
Overall Experience
I had a great experience purchasing my first car from Westpoint Ford. A big thank you to Dennis for helping me out. Dennis is a genuine person who was honest and did everything to help me out, which I really appreciated. Nicky and Hanh were both also really helpful with bubbly personalities. It was lovely! Overall, it was a great experience and I would definitely recommend Westpoint Ford.
Hoppers Crossing, VIC Assisted by Dennis Spindzos
5 Star Rating
Overall Experience
Great experience as always at Westpoint Ford.
Hoppers Crossing, VIC Assisted by Dennis Spindzos
5 Star Rating
Overall Experience
Fantastic overall car buying experience. Thanks Chip
Assisted by Cipriano Di Tella
5 Star Rating
Overall Experience
Eddy was so great to deal with, highly recommend!
Cocoroc, VIC Assisted by Eddy Secchi
1 Star Rating
Overall Experience
*** UPDATE ***

MY CAR WAS TAKEN BACK TO FORD... After receiving a phone call from ford questioning my review... So it takes an online review to care about your customers???

THANK YOU, for fixing my seat base. I appreciate that.

GEAR BOX.... Well, still no resolution.. After having my car for 2 weeks you would really think something would be changed, after being promised by Mark that if the car was to make the noise he would replace the gearbox but didn't.

Also, got told if i was to get my clutch replaced that i would be out of pocket??? Who would've thought that i would have to pay out of my own pocket for a car that comes with warranty.

Thank you for giving me a rental car for 2 weeks, oh and THANK YOU FOR MAKING ME BRING THE CAR BACK BECAUSE YOU SOLD IT TO A CUSTOMER WHILE IN MY POSSESSION. :)

This just shows the "customer care factor'" from west point ford hoppers crossing.

I will ENSURE that i do not send my friends or family here, and i will also advertise this on social media.

If i could rate no stars i would.

Firstly, I would just like to announce that i will never ever again be buying a car from west point ford ever again (regardless being a ford or not). I bought my Ford Focus Trend MANUAL brand new in 2016.
The serviced i received from Ben was great. So thank you Ben you deserve the one star :)

NOW... coming to terms with my services.
When i bought my car, i had a package that my first couple of services were free which is great... well great until they ended and i started having problems with my car and now this is when money gets forked out.

BILL from West Point Ford... you have been nothing but a bullshit artist this whole time. I understand that i am female but i'm sorry mate, this female knows a lot more about cars then you think.
I am having issues with my gearbox, and BILL was shown a video of my car changing gears and still persists that it's MY DRIVING, causing the issue. Moral of the story, my partner is also a mechanic (if my car didn't have warranty it would be going to him yes,) and he also has DRIVEN the car and knows that it's a gearbox issue so unless we're both shit drivers then your case is closed. :)
He then decided to sit there and argue with me, also lie and say that my partner was telling him that it was the way i was driving and the way i was changing gears which was NOT TRUE.

Now.. This has been the 3RD TIME i have made a complaint about my seat. The seat sinks over a couple of days.
This has been another reoccurring issue which hasn't even been looked it. This is another lie, and just so happens to be that TRISH, who is also the receptionist at west point said to me THE SAME THING HAPPENS TO MINE!! EVEN YOUR OWN STAFF MEMBERS ARE HAVING THE SAME ISSUE AND IT'S JUST GETTING IGNORED!!!

As a "customer" i feel disgusted that BILL takes the time out of his day to make up lies about things being checked when they haven't. Don't piss on my leg and tell me it's raining bill, i know you are not fixing my car because my warranty is about to end. And.. thanks for extending my RACV roadside assistance for another 12 months because me and you both know i'll be needed it.

ALSO, I SUGGEST YOU CHANGE YOUR PACKAGING ON YOUR INVOICES CHANGE, BECAUSE I THINK I KNOW MY CAR BETTER THAN YOU DO. :)

Feel free to contact me, you have my details on your system i'm sure of it. :)
Kurunjang, VIC
5 Star Rating
Overall Experience
Brilliant. Mark in the service department is the most honest, reliable and knowledgeable person I have ever come across in this field.
Equally, Eddy in sales was thorough, thoughtful and diligent throughout the entire sales process.
Thank you!!
Williamstown, VIC Assisted by Eddy Secchi
5 Star Rating
Overall Experience
Overall ford and the team helped me find what l was looking for helped solve my problems very fast and delivered my car super fast and were there to respond quickly with any calls on questions
Eddy and Hanh thank you so much you both were fantastic :relaxed::relaxed::relaxed::star::star::star:
Was great :relaxed::relaxed::relaxed::relaxed::thumbsup_tone2:
Cocoroc, VIC Assisted by Eddy Secchi
4 Star Rating
Overall Experience
Dennis was an excellent salesman and easy to communicate with. Will deal with him again. Well done.
Cocoroc, VIC Assisted by Dennis Spindzos