I initially travelled to Westpoint to look at a ranger with a redarc elite brake controller already installed, as I am buying to tow a caravan. A photo of the controller appeared on carsales. Got there, the controller had been removed.
Was offered instead a demo car we then later bought, at a reasonable price and the sales manager agreed to install a redarc elite controller as part of the deal.
Arrived to collect the car two weeks later, only the base model (classic) controller had been installed, and in an illogical position, not visible to the driver. Had to have the car returned to replace, which was well done.
My biggest beef though was the lack of disclosure from the salesperson about the inadequacy of the factory fitted towbar for towing a caravan, the towbar receiver is too short for my hayman reese towing hitch, and has no height adjustment capability. Eventually, following my written request for more information, I was told the hayman reese system was incompatible and should not be used. I also asked what Ford approved system is available and was only advised to talk to a small caravan manufacturer in Camberfield. What? Hello?. Knowing full well I was buying this car to tow a caravan, the car was not fit for purpose with its towing configuration. Failure to disclose this was unethical. I have since arranged to have another towbar fitted, at $875 cost.
The owners manual discloses none of this, the section on towing is therefore inadequate.
Ford is doing itself a big PR disservice here, and you the dealers are having to dodge around to cover their bum by concealing the problem.
I needed genuine parts for my much loved 2011 FG GT-P, I contacted Wespoint Ford at Hoppers Crossing and spoke to Nathan Micallef, he was absolute superb with his knowledge and advice on the items I needed. I could not be more happier with his attention to detail and his friendly nature. I can not rate his service high enough but if there was a score out of 10 he would most certainly get a 12 from me. Thankyou so much Nathan and I look forward to seeing you soon.
Fantastic service by Dianne Sewell and personalized service by Chris the owner on my purchase of the 2017 plated Ford Ranger Wildtrak Pick Up twin cab. Excellent dealings with Chris and his team all only to happy to help. After sale service has been great. Now as for the Ford Ranger, it is amazing and drives superbly and Fantastic Value for money. Would Recommend Westpoint Ford to everyone.