Westpoint Ford

42-56 Heaths Road
Hoppers Crossing, VIC 3029

Inventory: NewUsed
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4.8 rating of Westpoint Ford
4.8 out of 5

97% Recommended

Based on 270 Sales and 8 Service Reviews

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Star of the Week

Kelli Milne

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Ratings 4.8
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1 Star Rating
Overall Experience
If i could rate no stars i would.

Firstly, I would just like to announce that i will never ever again be buying a car from west point ford hoppers crossing ever again (regardless being a ford or not). I bought my Ford Focus Trend MANUAL brand new in 2016.
The serviced i received from Ben was great. So thank you Ben you deserve the one star :)

NOW... coming to terms with my services.
When i bought my car, i had a package that my first couple of services were free which is great... well great until they ended and i started having problems with my car and now this is when money gets forked out.

BILL from West Point Ford... you have been nothing but a bullshit artist this whole time. I understand that i am female but i'm sorry mate, this female knows a lot more about cars then you think.
I am having issues with my gearbox, and BILL was shown a video of my car changing gears and still persists that it's MY DRIVING, causing the issue. Moral of the story, my partner is also a mechanic (if my car didn't have warranty it would be going to him yes,) and he also has DRIVEN the car and knows that it's a gearbox issue so unless we're both shit drivers then your case is closed. :)
He then decided to sit there and argue with me, also lie and say that my partner was telling him that it was the way i was driving and the way i was changing gears which was NOT TRUE.

Now.. This has been the 3RD TIME i have made a complaint about my seat. The seat sinks over a couple of days.
This has been another reoccurring issue which hasn't even been looked it. This is another lie, and just so happens to be that TRISH, who is also the receptionist at west point said to me THE SAME THING HAPPENS TO MINE!! EVEN YOUR OWN STAFF MEMBERS ARE HAVING THE SAME ISSUE AND IT'S JUST GETTING IGNORED!!!


As a "customer" i feel disgusted that BILL takes the time out of his day to make up lies about things being checked when they haven't. Don't piss on my leg and tell me it's raining bill, i know you are not fixing my car because my warranty is about to end. And.. thanks for extending my RACV roadside assistance for another 12 months because me and you both know i'll be needed it.

ALSO, I SUGGEST YOU CHANGE YOUR PACKAGING ON YOUR INVOICES CHANGE, BECAUSE I THINK I KNOW MY CAR BETTER THAN YOU DO. :)

Feel free to contact me, you have my details on your system i'm sure of it. :)
Hi Melanie, I have just spoke to Mark our Service Manager who has made a time to see you. I am sure that he will be able to sort out any issue you have. We will definitely do our best to fix any problems with your seat. Kelli - Westpoint Ford
May 12th
5 Star Rating
Overall Experience
High level of service & professionalism from Shane the service advisor. Highly recommend WestPoint Ford Hoppers Crossing.
Mambourin, VIC
Thanks Rick, I will be sure to pass on your comment to Shane. We look forward to seeing you next time you are in. Kelli - Westpoint Ford
May 12th
5 Star Rating
Overall Experience
Excellent service i am happy to Advisor Shane lease his very friendly and best Advisor
Hoppers Crossing, VIC
5 Star Rating
Overall Experience
All Good, Joe was very helpful, Highly recommend!
5 Star Rating
Overall Experience
Westpoint Ford were great to deal with, particularly Joe sold me my van. Would recommend them to anyone looking at a new or used vehicle
Deakin University, VIC
5 Star Rating
Overall Experience
Excellent experience from interstate, sales person Long Diep was exceptional in the way he handled the whole deal! Thanks again
Assisted by Long Diep
5 Star Rating
Overall Experience
Very happy, with all divisions within the dealership and impressed with the service.
Mambourin, VIC
5 Star Rating
Overall Experience
Excellent experience with west point Ford
Assisted by Long Diep
5 Star Rating
Overall Experience
Knowledgeable and will call back quickly if couldn't answer question at the time. Great experience and made the sale easy.
Very understanding of my situation on the time into which financial settlement could take place.

Kurunjang, VIC
5 Star Rating
Overall Experience
Love my new car we are so happy :blush:
Avalon, VIC Assisted by Long Diep