Firstly, I would just like to announce that i will never ever again be buying a car from west point ford hoppers crossing ever again (regardless being a ford or not). I bought my Ford Focus Trend MANUAL brand new in 2016.
The serviced i received from Ben was great. So thank you Ben you deserve the one star :)
NOW... coming to terms with my services.
When i bought my car, i had a package that my first couple of services were free which is great... well great until they ended and i started having problems with my car and now this is when money gets forked out.
BILL from West Point Ford... you have been nothing but a bullshit artist this whole time. I understand that i am female but i'm sorry mate, this female knows a lot more about cars then you think.
I am having issues with my gearbox, and BILL was shown a video of my car changing gears and still persists that it's MY DRIVING, causing the issue. Moral of the story, my partner is also a mechanic (if my car didn't have warranty it would be going to him yes,) and he also has DRIVEN the car and knows that it's a gearbox issue so unless we're both shit drivers then your case is closed. :)
He then decided to sit there and argue with me, also lie and say that my partner was telling him that it was the way i was driving and the way i was changing gears which was NOT TRUE.
Now.. This has been the 3RD TIME i have made a complaint about my seat. The seat sinks over a couple of days.
This has been another reoccurring issue which hasn't even been looked it. This is another lie, and just so happens to be that TRISH, who is also the receptionist at west point said to me THE SAME THING HAPPENS TO MINE!! EVEN YOUR OWN STAFF MEMBERS ARE HAVING THE SAME ISSUE AND IT'S JUST GETTING IGNORED!!!
As a "customer" i feel disgusted that BILL takes the time out of his day to make up lies about things being checked when they haven't. Don't piss on my leg and tell me it's raining bill, i know you are not fixing my car because my warranty is about to end. And.. thanks for extending my RACV roadside assistance for another 12 months because me and you both know i'll be needed it.
ALSO, I SUGGEST YOU CHANGE YOUR PACKAGING ON YOUR INVOICES CHANGE, BECAUSE I THINK I KNOW MY CAR BETTER THAN YOU DO. :)
Feel free to contact me, you have my details on your system i'm sure of it. :)
Hi Melanie, I have just spoke to Mark our Service Manager who has made a time to see you. I am sure that he will be able to sort out any issue you have. We will definitely do our best to fix any problems with your seat. Kelli - Westpoint Ford
High level of service & professionalism from Shane the service advisor. Highly recommend WestPoint Ford Hoppers Crossing.
Knowledgeable and will call back quickly if couldn't answer question at the time. Great experience and made the sale easy.
Very understanding of my situation on the time into which financial settlement could take place.