I initially travelled to Westpoint to look at a ranger with a redarc elite brake controller already installed, as I am buying to tow a caravan. A photo of the controller appeared on carsales. Got there, the controller had been removed.
Was offered instead a demo car we then later bought, at a reasonable price and the sales manager agreed to install a redarc elite controller as part of the deal.
Arrived to collect the car two weeks later, only the base model (classic) controller had been installed, and in an illogical position, not visible to the driver. Had to have the car returned to replace, which was well done.
My biggest beef though was the lack of disclosure from the salesperson about the inadequacy of the factory fitted towbar for towing a caravan, the towbar receiver is too short for my hayman reese towing hitch, and has no height adjustment capability. Eventually, following my written request for more information, I was told the hayman reese system was incompatible and should not be used. I also asked what Ford approved system is available and was only advised to talk to a small caravan manufacturer in Camberfield. What? Hello?. Knowing full well I was buying this car to tow a caravan, the car was not fit for purpose with its towing configuration. Failure to disclose this was unethical. I have since arranged to have another towbar fitted, at $875 cost.
The owners manual discloses none of this, the section on towing is therefore inadequate.
Ford is doing itself a big PR disservice here, and you the dealers are having to dodge around to cover their bum by concealing the problem.