Extremely satisfied with my visit to Wilde Honda. I had the pleasure of working with Jakob Lied. He was very polite and knowledgeable. I was unsure which car would be a good fit for me and Jakob allowed me to test drive a few different cars and suggested other models which I hadn't been considering. Would fully recommend Jakob Lied and will look to purchase any future vehicles from Wilde Honda.
Started chatting online with Christina, who answered many questions and then got me in touch with who boss, who ended us having deal with Ryan Granzow. We knew what we wanted, and ended up purchasing a brand new 2017 Odyssey (unseen). It was very busy the night we were there getting the new van. Could have taken less time, but I don't think this dealership is used to deal with people like myself, who wanted everything all ready, paperwork to sign, and get me outta there ;) Once the financing gentlemen helping us realized we wanted this done quickly and had only a short amount of time, he worked with Ryan and made it happen. They were so busy that night, I offered to come back that Saturday and have the van prepped instead of the night we purchased it, because they couldn't keep up with the amount of sold cars. I didn't have another hour to wait. Ryan changed over our plates, and got me the keys. Overall, the experience was good, there were a few hiccups and some issues that still need to be addressed, I am sure it will get handled properly.
Extremely satisfied with my experience at Wilde Honda. They were patient and helpful throughout the whole experience. We had one small hiccup but they went above and beyond to make it a smooth process. We traded our 2013 Pilot for the new 2017 Pilot. Tom Meyer our sales associate was excellent at communicating and took the time to show us the features in the new vehicle. I would highly recommend him to any friend or family member. We also had a great experience with the finance associate Will. He was patient and took the time to answer our questions. Thanks Wilde Honda for an overall pleasant experience.
The lease deal they offer on the website is actually real. All these years, when I leased honda and other cars, I didn't want to take the time to go to Waukesha to verify validity of their prices. I dislike car salesmen and less interaction, the better.
I went through costco. Saw the deal on accord and they didn't try to "up sell" or throw in "extras". They do seem to have the best lease deals in town.
The lease process was fast and comfortable. They sensed that I was experienced buyer - hence they didn't "upsell" paint protection or what ever..
Even though, they typically don't deliver cars, they did deliver my car, within an hour, to my office on the south side.
Dan Anderson was the sales manager - he was fairly upfront with everything.
I forgot the name of business manager but he too was pretty upfront.
The sales guy - I forgot his name - was a normal car salesman. Nothing special or bad - the nice thing about him was that he volunteered to drop off the car at my office. I hate car salesmen who act too smart and take customers to be fools. He did not act smart.
If you are buying a Honda, I would suggest this dealership.
We appreciate your feedback, Eddie. It was wonderful working with you and we hope to be of service again soon.
I recently purchased a 2008 Honda Pilot. Although the negotiation process went well, I ran into issues afterwards. The vehicle came with two badly worn back tires and two relatively new looking front tires. Both of them Firestone Destinations. I tried to see if Wilde would replace them before I bought the vehicle, but they refused to do so due to expense. I explained that there was a 'wooing' sound coming from tires, and I just wanted a set that would be relatively even in terms of mileage/wear. My argument didn't seem to matter. So I get home and take the vehicle to my mechanic to make sure I'm okay to drive to Canada a week later for a fishing trip. My mechanic tells me that I can either replace the entire set to get a fresh start or replace just the two badly worn ones with the same set of Firestones. Not wanting to incur a huge expense right after buying the car, I decided to just replace the badly worn ones. Turns out that it didn't get rid of the sound. You see, the newer looking tires were ALSO 'feathering' badly. This is caused, apparently due to bad toe-in. So I called Curt Reinholz, the sales manager, to explain the problem and he reiterated basically that tires can be sold 'as is' as long as they have a very minimal amount of tread. That put me in a real dilemma. My mechanic tells me that the remaining two newer tires will not correct themselves and will continue to howl down the road. So after haven replaced two of the four, I realize I would now have to bite the bullet and buy two more (essentially ending up with four Firestones instead of buying a new set of Michelins or Goodyear tires like I should have done in the first place. What's worse at that point is that I just couldn't trust that the Honda Wilde service department actually did a tire alignment (like their service sheet indicated). Good thing I did get an alignment, because not only were the rear wheels out of alignment but also the front ones. On my dime I decided to get new front struts and rear shocks to eliminate that potential problem as well. So... when I get back from Canada I see that I had received an email from Curt saying that he's sending me a check for $75. I responded to say that I felt that going 50/50 on the first set of badly worn tires would be the minimum I could say is acceptable. No response. So I spent $650 to get tires that were not trashed, another $90 for an alignment, and another $600 to get struts and shocks replaced for a total of about $1,300. What Wilde Honda gave me was a huge headache and $75. I recommend that you do NOT trust the work of their service department and that you make them sell you a vehicle with half-way decent tires that are SAFE to drive!!!
Stewart, your feedback and satisfaction is important to us. I am sorry to hear about your experience and hope to make a better next impression. I look forward to speaking with you and hopefully identifying areas for further improvement. Please call me at your earliest convenience. Jim Reifenrath, General Manager, (262) 542-9300.
Overall great experience! Everyone we worked with was friendly and helpful!
We appreciate your feedback, Kathleen, and we hope to be of service again soon.
Naseer was very helpful and patient with me while I test drove a few different vehicles and struggled to make a decision. He knew the cars and went above and beyond to ensure I had a good car buying experience. I also appreciated the help from Samantha in the finance department when trying to get in contact with my bank. Overall a great dealership!