When I brought my vehicle in for service, the steering wheel was perfectly centered when I drove straight ahead. After the vehicle was serviced, the steering wheel is now off center when driving straight ahead. I returned to the Service Department where they promised they would make the necessary repairs, but while driving home after being told the repairs were successful, I noticed the problem remains. I thought of returning to Wilde Honda for further service, but I concluded if they did not attempt to remedy the problem the first time, why would they do anything if I returned a second time.
Service team through away my K&N air filter and charged me for a new one. Rotated my brand new tires and charged me. Replace my cabin filter which was brand new and replaced brake fluid, transmission fluid that was not needed.
Your feedback and satisfaction is very important to us, Adam. I am sorry to hear about your experience and would like to identify ways to improve. Please call me at your earliest convenience. Jim Reifenrath, General Manager, 262-542-9300.
Our 2016 Honda CRV was in for service today, for oil change and tire rotate. Alan Schultz was my service writer. He was very friendly and helpful, got me in and out in no time. THANKS FOR THE GOOD JOB ALAN SCHULTZ.
Thank you for sharing your experience, Donald. We are so pleased to hear that Alan was helpful during the service of your 2016 Honda CRV. It was truly a pleasure working with you and we hope to be of service again soon.
I'm very pleased with the attentive service that was provided to me by Joey Hofstetter and Tim Brown. The whole process from the approach to the final step with the finance rep. They made the buying process easy and quick. Tim took the time to walk me through every aspect of my car. He also took the initiative to call me after my new purchase to assure I am happy with my car and to see if I have any questions about anything. I would definitely recommend them to anyone looking around. Thanks guys!
Thank you for sharing your experience, Erika! We are so pleased to hear that Joey and Tim were so helpful and we look forward to our next opportunity to be of service.
Had to take my car in for a couple recalls on it. Woman who took call for appointment very nice & friendly, got in right away. Andrew who checked me in was super nice. The 2 gentleman that shuttled me to/from home also very nice. Great experience for my 1st time having to use a dealership!!!!
Thank you for sharing your experience, Pam. We are happy to hear that our staff provided you with a great experience and we hope to be of service again soon.
I came to Wilde with a really unique problem. The AWD light was coming on at times, while driving my 2013 CRV on dry roads and in warm weather. I explained my problem to Yia Xiong, my service advisor. He had it checked out and confirmed a "Freaky Error Message" was being recorded. Yia took my trouble report to Honda America and got them to cover some of the expense to repair the faulty differential sensor. My car had just crossed the power train warranty mileage mark. I felt that Yia immediately stepped up to solve my problem to my satisfaction. The work was done once and done right. Good Job!
Thank you for sharing your experience, Jim! We are so happy to hear that Yia impressed you and was able to get your 2013 CRV fixed. It was wonderful serving you and we hope to work with you again soon!
Jay streeter was very helpful and pleasant, give high to him on my behalf. Thanks a million. Alfred
We appreciate your feedback, a.i, and we hope to be of service again soon!
I just wanted to take time to express my complete satisfaction with the Wilde service department. Specifically Al Schultz and Ben Lyons. I purchased my CRV from Wilde and have found through the service department that was only the beginning of a great customer relationship. They are not only friendly and do a great job but extremely accommodating to make the customer happy. I'm very happy to continue going to Wilde due to my experience with the service department and see a long term loyalty to purchasing and servicing my vehicles with Wilde. Thanks for a great job Ben and Al.
Thank you so much for sharing your experience, Nick! We are so happy to hear that your experience with our service department has been so positive and we look forward to our next opportunity to be of service.
I did my honda crv service at wilde honda. Service guy has lost my apartment key. as key is there in my honda crv key chain. When I asked for my apartment key, he is rude and he say that it is my responsibility to take care of it.
He went inside for 2 min and came out and told me that i can go as he has some other important work. He vanished after that.
That is toally unacceptable behaviour from service guy. I have to come home and wait for 1 hour before apartment guy come and give me other apartment key. Apart from that I have to pay 50 usd for replacement key.
I am more worried if someone finds key and enter my home. This is totally unacceptable where you can loose customer apartment key and did not even listen to him.
Your feedback is very important to us, Deepak. I am sorry to learn about your experience and would appreciate the opportunity to speak with you and hopefully address your concerns. Please call me at your earliest convenience. Jim Reifenrath, General Manager. (262) 542-9300
I have owned 5 Hondas in my lifetime and I am in my early 40's! I was a true Honda customer. Not anymore! This will be the last Honda I own. I bought my Honda CRV from Wilde Honda and have had more problems then I have ever had with any other Honda. The air conditioning went out due to a defective system and they could not help me at all! After reading many reports and comments about this being a very common issue in Honda CRV's , I would think Honda would assure the problem would be fixed! However that is not the case! No more Honda's for this lady! Im so very disappointed. I was always telling everyone to get a Honda. That will never happen again. The quality and service of Honda is going down and unfortunately I can't recommend or stand by the brand anymore!
Thank you for sharing your feedback, Carla. I am sorry to hear about experience and would like the opportunity to speak with you and hopefully address your concerns with the Honda CRV. Please call me at your earliest convenience at (262) 542-9300. Jim Reifenrath, General Manager