I actually leased a car through Wilde and get my car serviced there when needed. I Made a appointment this week and pulled in to the service area where there were two service people working. Both were working with customers then as one got done he walked right past me and didn’t say a word, like Hello or I will be right with you like any normal person would in that line of work. He then returns does something on his computer then leaves service area with saying anything. Then to top it off another customer pulls in and she his helped right away by the other service person that didn’t see me standing by my car for the last 15 minutes. Later I went in and got a phone number to call to make a complaint and I never got a return phone call after leaving a message. Just a really bad experience and the two people working that night really didnt care about giving great customer service, and one of them was a assistant service manager. All they care about is selling cars I guess which I won’t be doing when my lease expires in three months.
November 29th 2018
Chad, we take your feedback very seriously, and your satisfaction is our top priority. We are concerned by your comments, and although the experience you described is not typical for Wilde Honda, we will use your feedback to help identify areas for improvement.
Each time I get an Oil Change I look for Andrew to help me as I find him very helpful , professional friendly. I would happily go back to Wiled Honda just for this reason .
Your feedback is greatly appreciated, April! We are happy to hear that Andrew could help make your Wilde Honda experience so memorable. It is always wonderful working with you, and thank you for continuing to choose Wilde Honda!
Horrible ecperience I have had nothing but problem with my odessey ever since I bought it! they claim theu fixed an issue then the same issurs will occur again and they will say it is anothe issue caising the problem!
Nicole, your satisfaction is our top priority. We are are concerned by your review, and we would like the opportunity to speak with you. At your earliest convenience, please contact me, Jim Reifenrath, General Manager, at (262) 542-9300.
My experience at Wilde Honda was a positive experience. Going in, I was greeted by a friendly staff. I met up with a vehicle salesman by the name of Adam. Adam was very personable, professional and all around a good person, I worked close with him on buying my 2009 Chevy Silverado. Adam and I worked together though the whole process, he went above and beyond with this sale to see me walk away happy with a new vehicle. Along with Adam, the manager Eugene was a professional man who was willing to sit down and work with me as well. Both Adam and Eugene are great workers and I recommend that anyone who needs a caring and professional salesmen, please see them at Wilde Honda.
Thank you for taking the time to share your feedback with us, Adam! We are thrilled to hear that Adam and Eugene could help make your Wilde Honda experience so memorable. It was wonderful working with you, and we hope to be of service again in the future!
Twice in the last 3 weeks I have contacted the service department to have new tires for my 2012 Honda. Each time I was transferred to parts who did not answer. The message directed me to leave a phone number and my call would be returned. Neither message was returned. I will not use this dealer for work on my Honda again.
I took my car in to have a recall fixed and to have the A/C checked. The A/C diagnostic alone cost $138 and then to find out that they were going to charge me $1800 to fix it was appalling. Thankfully I knew better than to allow them to do the repair. We took the car to another service center and they were able to repair the A/C for $283, plus the $35 part. Unbelievable to think I could have wasted nearly $1500 with no explanation as to why it was going to cost so much. Needless to say, we are beyond disappointed with the service and unreasonable repair estimate we received.
Jamie, we are concerned by your feedback and would like the opportunity to speak with you personally to learn more about your experience. At your earliest convenience, please contact me, Jim Reifenrath, General Manager, at (262) 542-9300.
They should change their name from Wilde Honda to Wastemytime Honda.
I made an appointment weeks ago and explicitly asked for a confirmation email. I never received one. My appointment was today. I called a half an hour in advance to confirm and no one answered. I called again later on and dealt with some of the most inept human beings i've encountered in ages. I was then placed on a hold loop twice for over ten minutes. At that point I became rude because basic entry level customer service difficult when you're actually trying to provide good service. The manager's capacity to reconcile the matter was tragic and furthermore explains the sweeping ineptitude of the staff as a whole.
I would recommend this place to a tree, let alone another person. They wasted my time and a huge chunk of my morning. And to be completely honest, I believe in treating people the way you would like to be treated and I don't think any of their staff would like to be treated this way.
But i guess baseline customer service skills are as hard to find as the holy grail.
Oof. The one star is a result of there not being a no star option.
After my oil change I was told that the car was good to go. Everything was in good shape after their inspection. I noticed a sound coming from the rear wheel. When I removed the wheel, I new I needed a break job. Pads and roter.