This is the last place you should go to get your car serviced. Last week I was there to get my car service. They suggested me to go for 45K service and I said ok for that. They estimated 190$ and I showed them the costco service coupon which should give me 15% discount. They guy over there said, they can give 10$ discount max and the amount was down to 180$. I told them couple of issues and none of them were taken care during service. Also, the car was not washed which they mentioned it as complimented service. Also, final bill came to 200$ and I don't see any line for discount or anything which I should get from the costco coupon. I feel very much cheated. Please don'y go there and waste your money.
Your feedback and satisfaction are very important to us, Naresh. We are concerned by your comments, and would like to get in contact with you to learn more about your experience. At your earliest convenience, please call me, Jim Reifenrath, General Manager, at (262) 542-9300.
I purchased my 2009 Honda Pilot at Wilde Honda in the spring of 2000 15. Earlier this year while in the Milwaukee area I experienced a, what later turned out to be failing alternator. I was able to limp my vehicle to a park position just across the street from Wilde Honda and went to the service department for help. I was told that there was nothing they could do to help me. Was told they were too busy at the time. I asked if I could get help moving the car into their parking lot or if I could get somebody to bring the computer reader to my car in case it just needed a battery and was told there was nothing they could do to help me. I ended up having to pay a $200 toll Bill to get my car from Waukesha back to Watertown where I could take it to a reputable local service station. I wrote an email to the service manager and never received a reply.
This lack of help and attention to a previous customer cost them the sale of a $32,000 CRV that a relative was in the process of buying at that time.
While I didn't expect them to jump through hoops or give me anything for free as it was not under warranty I did expect a little compassion when the car was parked approximately 75 feet from their parking lot.
Troy, we are very disappointed to hear that your Wilde Honda service experience did not exceed your expectations. Your feedback is greatly appreciated, and your satisfaction is our top priority. We are concerned about your comments, and would like to get in touch with you to further discuss this matter. I welcome the chance to speak with you, and hopefully re-establish your trust with us. At your earliest convenience, please call me, Jim Reifenrath, General Manager, at (262) 542-9300. We hope for the opportunity to make a better impression!
Tyler was very friendly. He did not pressure me to buy the car right away which I really appreciated.
Thank you again, Sarah! It was truly a pleasure working with you and we look forward to continuing work with you.
When I brought my vehicle in for service, the steering wheel was perfectly centered when I drove straight ahead. After the vehicle was serviced, the steering wheel is now off center when driving straight ahead. I returned to the Service Department where they promised they would make the necessary repairs, but while driving home after being told the repairs were successful, I noticed the problem remains. I thought of returning to Wilde Honda for further service, but I concluded if they did not attempt to remedy the problem the first time, why would they do anything if I returned a second time.
Service team through away my K&N air filter and charged me for a new one. Rotated my brand new tires and charged me. Replace my cabin filter which was brand new and replaced brake fluid, transmission fluid that was not needed.
Your feedback and satisfaction is very important to us, Adam. I am sorry to hear about your experience and would like to identify ways to improve. Please call me at your earliest convenience. Jim Reifenrath, General Manager, 262-542-9300.
Our 2016 Honda CRV was in for service today, for oil change and tire rotate. Alan Schultz was my service writer. He was very friendly and helpful, got me in and out in no time. THANKS FOR THE GOOD JOB ALAN SCHULTZ.
Thank you for sharing your experience, Donald. We are so pleased to hear that Alan was helpful during the service of your 2016 Honda CRV. It was truly a pleasure working with you and we hope to be of service again soon.
I'm very pleased with the attentive service that was provided to me by Joey Hofstetter and Tim Brown. The whole process from the approach to the final step with the finance rep. They made the buying process easy and quick. Tim took the time to walk me through every aspect of my car. He also took the initiative to call me after my new purchase to assure I am happy with my car and to see if I have any questions about anything. I would definitely recommend them to anyone looking around. Thanks guys!
Thank you for sharing your experience, Erika! We are so pleased to hear that Joey and Tim were so helpful and we look forward to our next opportunity to be of service.
Had to take my car in for a couple recalls on it. Woman who took call for appointment very nice & friendly, got in right away. Andrew who checked me in was super nice. The 2 gentleman that shuttled me to/from home also very nice. Great experience for my 1st time having to use a dealership!!!!
Thank you for sharing your experience, Pam. We are happy to hear that our staff provided you with a great experience and we hope to be of service again soon.
I came to Wilde with a really unique problem. The AWD light was coming on at times, while driving my 2013 CRV on dry roads and in warm weather. I explained my problem to Yia Xiong, my service advisor. He had it checked out and confirmed a "Freaky Error Message" was being recorded. Yia took my trouble report to Honda America and got them to cover some of the expense to repair the faulty differential sensor. My car had just crossed the power train warranty mileage mark. I felt that Yia immediately stepped up to solve my problem to my satisfaction. The work was done once and done right. Good Job!
Thank you for sharing your experience, Jim! We are so happy to hear that Yia impressed you and was able to get your 2013 CRV fixed. It was wonderful serving you and we hope to work with you again soon!
Jay streeter was very helpful and pleasant, give high to him on my behalf. Thanks a million. Alfred