near Watertown Wisconsin
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I purchased my 2009 Honda Pilot at Wilde Honda in the spring of 2000 15. Earlier this year while in the Milwaukee area I experienced a, what later turned out to be failing alternator. I was able to limp my vehicle to a park position just across the street from Wilde Honda and went to the service department for help. I was told that there was nothing they could do to help me. Was told they were too busy at the time. I asked if I could get help moving the car into their parking lot or if I could get somebody to bring the computer reader to my car in case it just needed a battery and was told there was nothing they could do to help me. I ended up having to pay a $200 toll Bill to get my car from Waukesha back to Watertown where I could take it to a reputable local service station. I wrote an email to the service manager and never received a reply.
This lack of help and attention to a previous customer cost them the sale of a $32,000 CRV that a relative was in the process of buying at that time.
While I didn't expect them to jump through hoops or give me anything for free as it was not under warranty I did expect a little compassion when the car was parked approximately 75 feet from their parking lot.
Troy, we are very disappointed to hear that your Wilde Honda service experience did not exceed your expectations. Your feedback is greatly appreciated, and your satisfaction is our top priority. We are concerned about your comments, and would like to get in touch with you to further discuss this matter. I welcome the chance to speak with you, and hopefully re-establish your trust with us. At your earliest convenience, please call me, Jim Reifenrath, General Manager, at (262) 542-9300. We hope for the opportunity to make a better impression!
Our 2016 Honda CRV was in for service today, for oil change and tire rotate. Alan Schultz was my service writer. He was very friendly and helpful, got me in and out in no time. THANKS FOR THE GOOD JOB ALAN SCHULTZ.
Thank you for sharing your experience, Donald. We are so pleased to hear that Alan was helpful during the service of your 2016 Honda CRV. It was truly a pleasure working with you and we hope to be of service again soon.
I worked with Jay Zoromski over a 2 day period. He was straight forward and patient with me during my search. I didn't feel pressured like I have with some salespeople. He worked with me and was very reasonable during negotiation. I feel I got a good deal on a quality car. Loving my CR-Z!
Thank you for sharing your experience, Jamie! We are so thrilled to hear that you are loving your new CR-Z and that Jay was so helpful. It was truly a pleasure working with you and we hope to be of service again soon.
Amazing! Will recommend to everyone!
Thank for sharing your experience, Amber! We look forward to working with you again soon.
My experience was amazing. Would definitely recommend this dealership to everyone
We appreciate your feedback, Amber, and we look forward to our next opportunity to be of service.
I have bought cars before but seriously the best experience shopping at Wilde Honda. Corey Prince was an AMAZING salesman. He was fun yet very professional. Helped us every step of the way and worked with us to meet all our needs. The guy who did our financing was also so wonderful!! I have been recommending This place to everyone.
Thank you so much for sharing your experience and for recommending us, Crystal! It has been so wonderful working with you and we hope to be of service again soon.
Tariq was extremely helpful in my search for a vehicle, and even though my original vehicle had been sold, he was able to locate a similar vehicle, same year, but less miles, enabling me to take delivery on my second visit to the dealership.
Thank you so much for sharing your feedback, Denise. We are pleased to learn that Tariq helped your find a great vehicle! It was wonderful serving you and we look forward to serving you again soon.
Man, I can't say enough about Corey. He made everything easier and was straight to the point. Thanks man.
It was our pleasure, Jordan, and thanks for sharing your feedback. It was wonderful working with you and we look forward to the opportunity to work with you again.
If you need a used Honda see our favorite salesman Waqas Tariq! This is our 4th Honda (13' Fit) from this dealership and he is the best salesman we have had! He was extremely patient and respectful with my 70 year old mother. He went above and beyond by driving us to the bank and offering to help us clean out the old car. He never made us feel hurried and answered every question my mother had about the new car technology. I encourage everyone to see Waqas Tariq for a great deal and car buying experience! Thanks Tariq!
Great experience! Reno was great!