near Muskego Wisconsin
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Too rushed. Lead to a poorly cleaned vehicle (poorly vacuumed, surface scratches that could have been hand buffed out, dirty windows, protective plastic still in place, unclean spots on bumper plastic, plus more), no explanation of any of the functions of the vehicle, rear license was cut off from the old vehicle (I’m sure hurriedly) to get onto the new car rather than using a penetrant to loosen and remove license bolts properly. Sales person and finance rep were both friendly and perhaps the only redeeming quality in the whole experience.
Tim, we are concerned by your comments and would like the opportunity to speak with you personally to learn more about your experience. At your earliest convenience, please contact me, Jim Reifenrath, General Manager, at (262) 542-9300.
Jake is the best! He went above and beyond to make sure I got what I wanted&needed!!
We greatly appreciate your feedback, Liana! We are thrilled to hear that Jake could go above and beyond while helping you. It was wonderful working with you, and thank you for choosing Wilde!
The gentalmen who handled the bank and the signing was pushy and badgering. He talked me into a gap coverage which I don't need and wouldn't take no for an answer. Felt like I was pressured into buying it. After getting a higher interest rate then I was told over the phone by salesmen it was lowered only after I agreed to buy the maintenance coverage. Felt like a scam and we will not be returning to this dealership. I'm sure we won't be seeing this review on there web page:(
Your feedback and satisfaction is very important to us, Eric. I'd appreciate the opportunity to learn more about your experience so that I may hopefully make any necessary improvements. I look forward to speaking with you and addressing your concerns. Jim Reifenrath, General Manager, (262) 542-9300.
I am very pleased with my experience at this dealership thanks to Chris Krause. I went in twice and after the first time he told me he'd keep an eye out for anything that was- 1. In my price range, and 2. met all my needs. He went above and beyond with this and I ended up going home with a wonderful car on my second visit. I am beyond happy with the customer service that was provided to me and with my beautiful car.
Thank you for sharing your experience, Ona! We are pleased to hear that Chris helped you find a great car that you are happy with. It was a pleasure serving you and we look forward to our next opportunity to serve you.
Our salesperson, Colten Weber, did an outstanding job. He helped us to find the CR-V that met our needs. Colten also helped us to get a fair price. The selection at Wilde far exceeded any of the our dealers we went to
Thank you for sharing your experience, Gary, and congratulations on choosing the CR-V! It was wonderful working with you and we look forward to our next opportunity to serve you.
Our sales person, Max, made the entire experience stress free and enjoyable! Made it a no pressure situation and was very honest when answering questions. I would recommend Honda and Max to anyone searching for a new car.
Thank you for sharing your experience, Shannon. It was a pleasure working with you and we hope to be of service again soon!
I purchased a new care last week and the woman in finance, Natalia, was the rudest person I've ever met. She asked if I wanted any of the warranties more than 10 times! I understand if you ask 2 maybe 3 times, but after that it gets extremely annoying. I had been at the dealer for 3 hours already, and she was only making it even longer because she wouldn't accept no as an answer. Yes, you are trying to make sales, but don't piss off your customers. After I continued to say no she walked away from her desk and sent a different person over to finish up the paper work. Rude! Do not be rude to someone because they did not purchase a warranty. I am appalled at how she treated me, and she should NOT be working in customer service.
Thank your for sharing your feedback, Emily. I am sorry to learn about your experience and can assure you that we have used your feedback as an opportunity to discuss customer service with all of our staff members. If you would like to discuss your experience in further detail, please call me at (262) 542-9300. Jim Reifenrath, General Manager.
Corey was great, very helpful!
We appreciate your feedback, Sydney and we look forward to working with you again soon!
Had an amazing experience at Wilde Honda! My salesman Max was a gentleman and such a pleasure to work with! He took care of all my needs and walked me through all the steps as this was my first time at a dealership!! Very impressed!
Our salesman, Gino, made buying a car easy and painless! Very pleased with our purchase and our buying experience.