I don't often write reviews, and even less often purchase a new car. In my case, I feel as though the stars aligned when I walked into the new car display room. I was warmly greeted by the sales manager, John Mcnelis, who was swiftly passing through the area clearly on a managerial mission, but stopped, asked if he could be of any help, and proceeded to listen to my tale of whoa. The tale is irrelevant, we all have them, but what stood out was that he was focused on me, sincerely listening, to me! First impression, he really cared! He was down to earth, understood where I was at, and came up with a perfect blend of numbers that made sense. He then introduced me to a salesman, Givseppe Fuoti, who spent as much time with me as I needed to find the right vehicle. Super friendly, knowledgeable, and most important, patient! I felt no pressure whatsoever. No problem, let me get the keys. This one? Sure, no problem, let me get the keys, etc., etc. He knew everything about each of the vehicles and features, and his enthusiasm was contagious. Then the right ride, fit, and featured car was discovered, Rav4 Hybrid. They didn't have the color I wanted, but did have one in transit. John stepped in once again to help procure that particular car, and the rest is history, barring a few nagging texts from me (to John) on if the car was in yet, etc. He was always gracious in his replies. Once it arrived, the transaction went extremely smooth. The finance person assigned was Sam. He was courteous, professional, and genuinely friendly. In the end, he made me feel very good about my purchase, and clearly explained how everything would play out from financing to registration, etc. Then back to Givseppe one more time to walk me through phone set up, all of the features of the car, safety preferences, etc. Easily spent another half hour with me after the deal was done. As I left, I pondered what a great experience I just had. Honestly, I can't say that I have ever felt that good after a car purchase, and at approaching 62 I've have had quite a few.
A sincere thank you to John, Givseppe, and Sam for an exceptional buying experience, from start to finish! Great team! Five stars all the way!
Thank you for taking the time to share your feedback with us, Dave! We are thrilled to hear that John, Giveseppe, and Sam could all help make your experience so memorable. It was wonderful working with you, and we hope for another opportunity to be of assistance!