My family member purchase a brand new car. Signed a contract and drove away. Two weeks later they call and told him to bring the car back or they would REPORT IT STOLEN...REALLY. We found out that they never got the loan approved.
This dealership needs a lesson in how to treat customers!
Unfortunately, my repeated requests for a break down of the total costs associated with the sale of brand new vehicle not only went unanswered but was met with a large degree of obfuscation.
From the receptionist to the manager their staff demonstrated a lack of primary education, a striking and noteworthy inability to pronounce consonants, and a remarkable inability to communicate clearly and articulately or even understand the nature of the information being ask of them. Instead, they seemed very condescending, way to quick to anger and more than eager to rudely and inappropriately put the customer in their "Place".
The lack of professionalism I experienced from salesman "Joel Pinnell" began with him impersonating a sales manager, continued with his bizarre and rude argumentative behavior, which evolved into him constantly shouting over and eventually hanging-up on me repeatedly.
Sadly, according to many similar "Yelp" and other reviews regarding this dealership, this behavior is common practice and is emblematic of this dealership's systemic lack of respect for their customers.
When I contacted the actual Sales Manager "Patrick Denis" and attempted to explain my experience his attitude was one of dismissiveness. Not only was this manager tone deaf he plainly just didn't care. It is very clear the employees at this dealership do not understand who makes their jobs possible. Steer clear of this Dealership!!!