The only process to improve on is for the original documents to be required prior the day of delivery,as it’s not ideal for the customer to have all the original IDs,Licence etc on the day expected to take delivery
Working with the finance department was good. I just feel the sales department could be a bit more involved. I asked for specs on the vehicle as well as a few pic's as I can not come in and look at it myself, and have up to now not received anything from them.
Paperwork would also have been done much faster if the sales department was engaged and sent the invoices etc when it was requested and not a few hours later.
Mr Joao Lopes is an exceptionally professional salesperson. His main aim is to please his clients, to satisfy their needs and to provide the best possible deal. This we experienced first hand, making this the best sales experience ever!