I regret doing this review so late. I am not one for negative surveys but this experience has left me extremely frustrated and unsettled. In February I decided that the best move financially would be to end my lease and purchase a new car. I came to this location and was set up with Clayton. I shared my story about how I was over mileage and I still had a few months on my lease. I explained that I did the math and it would make sense to buy a cheaper vehicle and payout the rest of the lease. He completely disregarded what I said and told me continuing to lease would be the best option (he made an assumption about my lease terms because he didn't look anything up or ask followup questions to completely understand the situation). To which I replied with my situation again, until he understood. This put me off right away but I decided to move forward because I needed a new vehicle. I'm a talker and I enjoy getting to know people but I didnt find it appropriate for the next hour to hear about his personal life and receive advice on my home and buying a home. I wanted to talk about a car and my best options. All that aside, I settled on two cars as a final option. It was like pulling teeth to get numbers for these vehicles - I know from experience that you can get estimates on monthly payments, etc right away. So I have no idea why it took me asking over and over again until I got somewhat of an answer. Once I settled on a car, I asked what information they needed to move forward. "Just your drivers license". Easy enough. This was after I explained I was on my fathers insurance and we were both on the lease. A day or two later I was told last minute that I couldn't do anything unless I was on my own insurance, etc. which delayed the process even more. I can't fully explain the frustrations I had during this experience. The communication was completely lacking and unprofessional. I had to ask questions multiple times until I got answers. At one point it took putting my father on the phone to be taken seriously. Couldn't help but think that as a young woman, I was being looked at as an easy sales target. Moving forward, I got the car and decided to put all of this past me. I didn't want to deal with the frustrations anymore. I know now that I should have supplied my feedback right away, but here I am. 3 months later, I receive a bill for over $400. Apparently I owe money because I didn't buy the vehicle I was leasing or lease a new vehicle. I can't argue with contracts (supposedly it was there) but I can be extremely aggravated with the multiple in person and over the phone conversations that I had 3 months ago asking if there were any additional feels I had to pay. These conversations were with Toyota representitives and people at your location. Each person said no, aside from the over mileaage fee. So, imagine my surprise receiving this bill. I can take responsibility for not reviewing the contract over and over again but I can't take responsibility for being lied to about fees. I also want to note that this should be something mentioned during the turn in process. Which it wasn't. I am shocked to know that even though I gave you my business, I am still required to pay money because it wasn't on a leased vehicle. I'm extremely disappointed and frustrated, again. I am in the process of purchasing a home and this expense is not something I can take on. I am sad to say that I don't think I will ever purchase through your Williams again. This was an unfortunate experience for me.
We had a annoying noise and I could not find it so I took the car to the experts, both Tori and Mike with his helper finally found the problem, it took quite a bit of detective work however the problem got solved. Thank you for excellent service.