We like the fact that Clayton is not pushy and makes time for us
I regret doing this review so late. I am not one for negative surveys but this experience has left me extremely frustrated and unsettled. In February I decided that the best move financially would be to end my lease and purchase a new car. I came to this location and was set up with Clayton. I shared my story about how I was over mileage and I still had a few months on my lease. I explained that I did the math and it would make sense to buy a cheaper vehicle and payout the rest of the lease. He completely disregarded what I said and told me continuing to lease would be the best option (he made an assumption about my lease terms because he didn't look anything up or ask followup questions to completely understand the situation). To which I replied with my situation again, until he understood. This put me off right away but I decided to move forward because I needed a new vehicle. I'm a talker and I enjoy getting to know people but I didnt find it appropriate for the next hour to hear about his personal life and receive advice on my home and buying a home. I wanted to talk about a car and my best options. All that aside, I settled on two cars as a final option. It was like pulling teeth to get numbers for these vehicles - I know from experience that you can get estimates on monthly payments, etc right away. So I have no idea why it took me asking over and over again until I got somewhat of an answer. Once I settled on a car, I asked what information they needed to move forward. "Just your drivers license". Easy enough. This was after I explained I was on my fathers insurance and we were both on the lease. A day or two later I was told last minute that I couldn't do anything unless I was on my own insurance, etc. which delayed the process even more. I can't fully explain the frustrations I had during this experience. The communication was completely lacking and unprofessional. I had to ask questions multiple times until I got answers. At one point it took putting my father on the phone to be taken seriously. Couldn't help but think that as a young woman, I was being looked at as an easy sales target. Moving forward, I got the car and decided to put all of this past me. I didn't want to deal with the frustrations anymore. I know now that I should have supplied my feedback right away, but here I am. 3 months later, I receive a bill for over $400. Apparently I owe money because I didn't buy the vehicle I was leasing or lease a new vehicle. I can't argue with contracts (supposedly it was there) but I can be extremely aggravated with the multiple in person and over the phone conversations that I had 3 months ago asking if there were any additional feels I had to pay. These conversations were with Toyota representitives and people at your location. Each person said no, aside from the over mileaage fee. So, imagine my surprise receiving this bill. I can take responsibility for not reviewing the contract over and over again but I can't take responsibility for being lied to about fees. I also want to note that this should be something mentioned during the turn in process. Which it wasn't. I am shocked to know that even though I gave you my business, I am still required to pay money because it wasn't on a leased vehicle. I'm extremely disappointed and frustrated, again. I am in the process of purchasing a home and this expense is not something I can take on. I am sad to say that I don't think I will ever purchase through your Williams again. This was an unfortunate experience for me.
Thank you so much for the efficient professional assistance rendered to me on the selection of my new vehicle. Clayton. Templer helped me with this process from start to finish. I highly recommend this dealership and the sales department. Sincerely,
great service and very friendly
I dealt with Gary Archer. I have bought Toyota's since 1989 and this was my best experience. We had to order the 2014 Highlander Limited we wanted and Gary kept us up to date the best he could on the delivery process. Upon delivery paper work went smoothly with Gary and Ms. Rockwell. Gary took all the time we needed in explaining all the in's and out's of this great car. It is full of many new electronic features since my last new car and he took all the time we needed going over everything and even programing in the telephone, Sirius Radio and operation of Nav system. Gary did a awesome job from my initial contact with him thru delivery.
We have once again received excellent service from Williams Toyota. Cody was patient with our questions and knowledgeable about the vehicle we were interested in and subsequently purchased. His professional manner was one of helpfulness and integrity- at no time did we feel pressured to make an immediate decision or purchase. He was able to promptly locate the vehicle with our preferred color overnight. Karen explained the warranty and optional coverages with clarity, and without the sales pressure we have experienced at other dealerships in the past. We appreciate Williams Toyota for their fairness and professionalism. We would not hesitate to recommend this dealership to others, or return for another vehicle---and we love our Toyota Sienna van!
Williams Toyota of Sayre Links