Terms of Service

Last Amended – August 26, 2014

Introduction and Agreement

Snap21.com (the "Site"), which is owned and controlled by TeamVMS, Inc., ("Snap21" "Us" or "We"). These Terms of Service apply to your use of our Site, located at www.snap21.com, and the Content that we host on the Site. By using the Site, you hereby agree that you are at least eighteen (18) years of age and bound by all of the following provisions of these Terms of Service. Click here to review the Site's Privacy Statement. Your access to and continued use of the Site constitutes your acceptance of, and is conditional upon your continued acceptance of and compliance with, the following provisions.

We reserve the right to amend this Agreement at any time and without notice. If we do this, we will post the amended Agreement on this page and indicate at the top of the page the date the Agreement was last revised. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Service. This Agreement applies to all visitors, users, and others who access the Service ("Users").

Site Content

All information and content available on this Site (collectively, "Content") is protected by copyright and other intellectual property laws. The Content is owned by Snap21, its Affiliates, and/or their respective licensors, including the organization for whom the review is collected (collectively, "Licensors"). The Content is intended for personal and noncommercial use only. While you may interact with or download a single copy of any portion of the Content for your personal and noncommercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, perform, re-post or otherwise use any portion of the Content in any other way or for any other purpose without the prior written consent of Snap21. Requests regarding use of the Content for any purpose other than personal, noncommercial use should be directed to Snap21, 6696 Carlisle Pike, Mechanicsburg, PA 17055.

Content from Contributors

If you post, communicate, or otherwise deliver information to us relating to your experience with or perception of any organization, we will consider you to be a Contributor and may post the Content under the following conditions:

  • By submitting content, photos, data or other materials ("Materials") to the Site, you hereby grant to Snap21 and/or its Licensors, a royalty-free, perpetual, irrevocable, nonexclusive, fully transferable, fully sublicensable right and license to copy, modify, display, distribute, perform, create derivative works from, and otherwise use and exploit all such Materials in any form, media, software or technology of any kind now existing or developed in the future. You further grant Snap21 and/or its Licensors a royalty-free right and license to use your name, image and likeness in connection with the reproduction or distribution of the Materials.
  • You grant us permission to monitor, edit, and – if necessary, delete – Content you post, for length, clarity, or to make sure it conforms to our Review Guidelines, below.
  • You grant us permission on your behalf to enforce US and other intellectual property laws with respect to misuse of the Content you have contributed.
  • You acknowledge that you are entirely responsible for the Content you post.

Reviews Guidelines

The Site includes reviews of organizations, all of which come from our Contributors.

It is a condition of your use of the Site that you do not:

  • Post, transmit or link to any untrue, abusive, unlawful, threatening, vulgar, libelous, defamatory, obscene, harassing, fraudulent, pornographic, excessively or abusively profane, or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state/province, national or international law.
  • Restrict or inhibit any other user from posting a review.
  • Make any posting anonymously or under any false or misleading user name or other identifier.
  • Post any reviews through a proxy connection in an attempt to obfuscate or anonymize your origin.
  • Post any reviews about experiences that date back further than 12 months.
  • Post reviews that do not relate to your personal experience with the organization.
  • Post a duplicate or similar review based on the same experience, including that of another user.
  • Post any reviews collected or composed by third-party companies on behalf of an organization.
  • Work at or otherwise be affiliated with the organization or a direct competitor of the organization to which you write a review. Other examples of persons not permitted to write a review include spouses and immediate family members of organization employees.
  • Post, transmit or link to any information, software or other material which contains a virus, corrupted file, worm, Trojan Horse or other contaminating or destructive code or feature that may damage or impair the operation of someone else's data, computer or systems.
  • Post, transmit, link to or in any way exploit any information, software or other material for commercial purposes, or which contains advertising or other forms of solicitation, including without limitation chain letters, pyramid schemes or anything else that is not relevant to the purposes of Snap21.
  • Post or transmit any material that you do not have authority to post or transmit, whether under applicable law or otherwise, including without limitation any information which is or contains any intellectual property of another. Snap21 will follow the procedures required under the Digital Millennium Copyright Act if it believes in good faith that copyrighted material that has been illegally copied and submitted to the Site.

Prohibited Activities

In addition to the review guidelines, the following is a partial list of the kinds of activities that are prohibited on or through the Site: (a) engaging in activity that involves the transmission of "junk mail" or unsolicited mass mailing or "spam" to Snap21 Users or others; (b) engaging in activity or submitting Material, or promoting information, that is fraudulent, false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; (c) submitting Material that contains restricted or password-only access pages, or hidden pages or images; (d) engaging in activities or submitting Materials that solicit passwords or personally identifiable information for unlawful purposes from other Users; (e) engaging in commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising and pyramid schemes; (f) using any robot, spider or other automatic device, or a manual process, to monitor or copy web pages or the Content contained in the Site or for any other unauthorized purpose without our prior expressed written permission; (g) using any device, software or routine to interfere or attempt to interfere with the proper working of the Site; (h) decompiling, reverse engineering, disassembling or otherwise attempting to obtain the source code for the Software; or i) taking any action that imposes an unreasonable or disproportionately large load on Snap21’s hardware and software infrastructure (collectively, "Prohibited Activities").

Copyrights and Copyright Agents

It is the policy of Snap21 to respond to claims of intellectual property infringement. Snap21 will promptly process and investigate notices of alleged infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA") and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to the following:


Legal Department

6696 Carlisle Pike

Mechanicsburg, PA 17050


Phone: 717-620-5015

To be effective, the notification must be a written communication that includes the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
  6. A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


You acknowledge that the Content includes certain trademarks and service marks owned by Licensors. You agree not to copy, use or otherwise infringe upon or dilute these trademarks or service marks. You further agree that you will not alter or remove any trademark, copyright or other notice from any copies of the Content


Please note that all software programming, including without limitation all HTML and other code contained in this Site (collectively, "Software"), is owned by Snap21 and/or its Licensors and is protected by copyright laws and other intellectual property laws, as well as international treaty provisions. Any unauthorized access to, reproduction, redistribution, publication, display or other use of the Software is expressly prohibited by law and may result in severe civil and/or criminal penalties. Violators will be prosecuted to the maximum extent possible.


Snap21 reserves the right to reject or terminate any links to the Content or the Site.

Snap21 Rights

Given the nature of the Site and the volume of messages and postings, Snap21 cannot and does not monitor all of the Materials posted or transmitted by you and other third-party information providers. Snap21 com reserves the right, in its sole discretion, to monitor, refuse to publish, remove, delete, move or edit any Materials without notice, at any time for any reason. By using the Site, you expressly agree that Snap21 (a) will not be liable to any claims, actions or judgments arising out of or related to any Materials and (b) may monitor, refuse to publish, remove, delete, move or edit any Materials without notice at any time for any reason, without liability and without providing a refund.

Limitation of Liability

Snap21 shall not be liable for any loss, liability, cost or damage arising either directly or indirectly from your access to or use of (or inability to access or use) the Site or the Content including, but not limited to, any loss of use, system damage, impairment or interruption, lost data, lost profits, business interruption, personal injury or any other pecuniary or financial loss, whether in an action of contract, negligence, equity or other legal theory. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all reviews, opinions, advice, services and other Content provided on the Site. You agree that access to the Site is provided on an "as is" basis. If you are dissatisfied with any Content posted on the Site, your sole and exclusive remedy is to discontinue using the Site. The Snap21 website is protected under Section 230 of the Communications Decency Act of 1996 which states: "No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider. No provider or user of an interactive computer service shall be held liable on account of any action voluntarily taken in good faith to restrict access to or availability of material that the provider or user considers to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, whether or not such material is constitutionally protected."


By using the Site, you agree to indemnify, defend and hold Snap21, and its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from and against any losses, actions, claims, proceedings, suits, judgments, settlements or liabilities arising out of your use of the Site, your violation of these terms and conditions, your violation of any rights of another or out of any review or information you may post or submit. You are responsible for maintaining the security of your user name and password and you are responsible for all statements or reviews made and acts that occur through the use of your user name and password.

Governing Law; Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania. By using the Site, you specifically consent to jurisdiction in the Commonwealth of Pennsylvania in connection with any dispute arising out of these Terms of Use or pertaining to the subject matter hereof. You further agree that venue for any dispute arising out of these Terms of Use or pertaining to the subject matter hereof shall be exclusively in the courts of the Commonwealth of Pennsylvania or the United States District Court located in the Commonwealth of Pennsylvania, as applicable.