Personalizing the Customer Experience
Turn Happy Car Buyers
into your Biggest Promotors
Snap21 is an integrated review, survey, social sharing and reputation building platform for automotive sales and service.
Watch our introduction video, explore below, or schedule a demo to learn more.
More Reviews Everywhere
Instantly Credible Reviews
Snap21 helps car buyers quickly validate their dealership choice by providing reviews with merit. Our personalized photos are authentic, relatable, and credible!
Seamlessly stream reviews on your website. Allow visitors to toggle between your latest reviews from Snap21, Google, and Facebook without ever leaving your page.
- Photo Sales Reviews
- DMS Automation
- Customizable Widgets
- Google Recognition
- Service Reviews
- Third-Party Review Requests
- Reputation Micro Site
- Automatic Review Requests
Social Sharing, Promotion and Referrals
Leverage your customer's social networks. Snap21 pictures get shared!
Our one-touch social sharing enables customers to share their car buying experience — and promote YOU!
- Sales Consultant Pages
- Facebook Integration
- Branded Pictures
- Scheduled Auto Social Posts
- Share and Impression Tracking
Build and Manage Reputation
People are talking about your dealership!
Snap21 monitors reviews across the web and alerts you when new content gets posted.
We route your customers to other third-party sites where you need positive reviews to bring your star ratings up.
Our service survey easily captures customer satisfaction or quickly identifies potential issues.
- Review Site Monitoring
- Realtime Notifications
- Solicit Third-Party Reviews
- Service Experience Survey
- Resolution Tracking
- Review Response Capabilities
You won't miss a single opportunity. Monitor everything on one timeline and receive notification when reviews get posted.
Our dashboard activity feed is a one stop shop for building and managing your reputation.
For the most active sites you can turn on auto pilot and let our algorithm post personalized responses. Preview and tweak the wording right from the review notification.
Service Experience Survey
We reach out to your service customers to get their feedback too. If a question is answered negatively, we flag it and request more detail.
You can choose if those submissions generate public reviews or are entirely private. Either way we'll be collecting internal information to help your service management team respond to unhappy customers before frustrations become bigger issues.
With internal comments and a resolution tracking system, we make it easy to ensure everyone gets the follow-up they need.
Advanced Business Insight
Keep a finger on your reputation pulse!
Snap21 delivers accurate expectations of future interactions and trust. Know which way the wind is blowing with deep insights into your customer's experience.
- Service Department Experience
- Dealership Reputation Activity
- Service Advisor Performance
- Third-Party Marketing Spend
- Service Resolution Tracking
- Sales Consultant Performance
Don't take our word for it!
You should let your customers speak for you and so should we! Check out these testimonials from a few of our favorite clients.